Support Specialist

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.   

The Support Specialist has primary responsibility for supporting the Complex CARE clinical team. Duties include using our documentation platform Aerial, researching benefit information using various UMR and UHG websites and applications, & Contacting provider’s offices via telephone or fax documentation to verify information and claim codes. Training will be conducted virtually from your home.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. 

Primary Responsibilities:

• Apply knowledge / skills to activities that often vary from day to day
• Demonstrate a moderate level of knowledge and skills in own function
• Require little assistance with standard and non – standard requests
• Solve routine problems on own
• Work with supervisor to solve more complex problems
• Prioritize and organize own work to
• Follow protocols to task requests appropriately
• Check level of benefit codes to determine eligibility for services
• Reference automated job aid tools via the computer to identify appropriate procedures when needed
• Access claims information
• Navigate between computer screens and platforms to research information (e.g., medical, clinical, or benefits information)
• Learn computer systems and process changes and updates and incorporate into daily work
• Contact internal resources if necessary to clarify information
• Identify appropriate resources (e.g., care management consultant, case manager, supervisor) to respond to questions

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• 2+ years of general customer service experience analyzing and solving customer problems
• Ability to create, edit, save, and send documents utilizing Microsoft Word and Microsoft Excel
• Ability to work full-time (40 hours/week) Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am – 4:30pm CST. It may be necessary, given the business need, to work occasional overtime
• Must be 18 years or age or older

Preferred Qualifications:

• 6+ months of experience working in a call center environment
• Experience working within the Healthcare Industry
• Experience working in a Hospital, Physician’s Office, or Medical Clinical setting
• Professional experience in a clerical or administrative support-related role
• Working knowledge of Medical Terminology to communicate with members and providers
• Must have worked consistently for last 24 months for only 1 employer

Telecommuting Requirements:

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

   

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.74 to $31.63 per hour based on full-time employment. We comply with all minimum wage laws as applicable. 

 

    

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

    

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. 

     

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

     

     

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

     

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

   

    

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