Senior Manager I O Engineering

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Team Leadership and Development
  • Lead and mentor a team of Ivanti engineers, fostering a culture of accountability, continuous learning, and high performance
  • Manage staffing, performance reviews, and career development plans aligned with organizational goals
• Technical Strategy and Execution
  • Define and drive the technical roadmap for Ivanti UWM suite implementation and optimization
  • Ensure alignment with enterprise architecture, security standards, and business objectives
• Operational Excellence
  • Oversee day-to-day operations, ensuring high availability, reliability, and performance of Ivanti solutions
  • Establish and monitor KPIs for incident reduction, system health, and user satisfaction
• Stakeholder Engagement
  • Collaborate with cross-functional teams including Security, Infrastructure, and Application teams to deliver integrated workspace solutions
  • Serve as a point of escalation for complex technical issues and ensure timely resolution
• Governance and Compliance
  • Ensure adherence to IT governance, change control, and compliance frameworks
  • Lead audits and risk assessments related to Ivanti systems and configurations
• Innovation and Continuous Improvement
  • Stay current with emerging technologies and industry trends to drive innovation
  • Champion automation, standardization, and process improvements across the Ivanti ecosystem
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field
• 7+ years of experience in IT engineering roles, with 3+ years in a leadership or management capacity
• Solid expertise in Ivanti UWM suite and related workspace management technologies OR
• Familiarity with the configuration and administration of Windows workstations and servers
  • Managing policy on Windows devices
  • Managing user profiles on Windows devices
  • Managing Logon Scripts
•    Demonstrated success in leading technical teams and delivering enterprise-scale solutions
•    Proven excellent communication, collaboration, and stakeholder management skills

Preferred Qualifications:

• Ivanti Certified Administrator or equivalent certifications
• Experience with cloud platforms (Azure, AWS), virtualization (VMware, Hyper-V), and enterprise security protocols
• Familiarity with ITIL framework and Agile methodologies
• Proven track record in incident reduction and operational improvement initiatives

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.