Records Management Specialist II

This position is National Remote. You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis, Virginia, Maryland, or Washington, D.C. area, you will be required to work in the office a minimum of four (4) days per week.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

This position is full-time Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00am – 7:00pm CST. It may be necessary, given the business need, to work occasional overtime.

We offer weeks of on-the-job training. The hours of the training will be based on schedule or will be discussed on your first day of employment.

    

Primary Responsibilities:

• Contact health care providers and customers by telephone using inbound/outbound phone queue to retrieve missing medical and/or dental components on service paperwork. Including discussing medical and/or dental services with providers to ensure services are completed correctly and up to the customer/LHI contract guidelines
• Update internal LHI and external customer database(s) by inputting medical and/or dental service results and initiating appropriate task in event tree; clearly and concisely document updated notes and make changes to service documentation
• Review all medical/dental service orders to ensure strict turnaround times are met; assist various LHI departments to ensure customer designated time frames are met by contacting Customers, and/or internal operational departments of outstanding issues and resolve discrepancies to ensure services requested by customer are completed in expeditious timeframes
• Review hand-written paper documentation from provider and transpose and transcribe medical information onto fillable electronic form to ensure accurate transfer and final medical review that includes profiling and status changes of customer records
• Utilize external databases to update medical readiness services for employee. This includes multiple component databases. This could include ordering eyewear prescriptions, medical exceptions, and mobilizing/readiness status
• Urgent requests are processed in stricter time frame turnarounds established outside contract requirements

  

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED
• Must be 18 years of age or older
• Data entry and customer service experience
• Knowledge of healthcare documentation and terminology
• Proficient typing ability
• Ability to perform detailed work with a high degree of accuracy
• Solid analytical thinking, multi-tasking, organizational and time management skills
• Verbal and written communication skills
• Ability to influence and be assertive through use of verbal, written and interpersonal means with a diverse group of people/disciplines at all levels of an organization
• Ability to work independently as well as with a team and must be able to problem solve and propose solutions in a fast-paced environment
• Show an appropriate level of assertiveness in performing work responsibilities under time-sensitive deadlines established by contract requirements
• Willingness to work special projects as directed
• Ability to recognize inconsistencies in data
• Intermediate computer skills including Microsoft Office programs and electronic file/database management experience
• Ability to work full-time Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00am – 7:00pm CST. It may be necessary, given the business need, to work occasional overtime.

   

Preferred Qualifications:

• National Career Readiness Certificate
• Medical or dental transcription

   

Telecommuting Requirements:

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

   

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

    

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $33,280 – $57,600 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

    

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

   

   

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

   

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.