OnBase Manager

This position is National Remote. You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

UMR, UnitedHealthcare’s third-party administrator (TPA) solution, is the nation’s largest TPA. When you work with UMR, what you do matters. It’s that simple . . . and it’s that rewarding.

In providing consumer – oriented health benefit plans to millions of people, our goal is to create higher quality care, lower costs and greater access to health care. Join us and you will be powered to achieve new levels of excellence and make a profound and personal impact as you contribute to new innovations in a vital and complex system. Opportunities are endless for your career development and advancement within UMR due to our record-breaking growth.

Regardless of your role at UMR, the support you feel all around you will enable you to do what you do with energy, quality, and confidence. So, take the first step in what is sure to be a fast-paced and highly diversified career.

This is a full-time position (40 hours/week), Monday through Friday. Employees are required to work our normal business hours of 8:00 AM – 5:00 PM in your time zone (or 6:00 AM-3:00 PM shift, if preferred). It may be necessary, given the business need, to work occasional overtime.

      

Primary Responsibilities:

Leadership & Strategy

• Lead and mentor the OnBase team, including onshore and offshore developers, architects, and analysts.
• Define and execute the strategic roadmap for OnBase, aligning with both UMR and enterprise goals.
• Foster a culture of innovation, continuous improvement, and accountability.

Technical Oversight

• Provide hands-on support and guidance in OnBase/Hyland modules including Workflow, WorkView, Document Composition, Outlook Integration, Advanced Capture, Intelligent Document Processing, DIP, Unity Forms, Security Group Management, and Report Services.
• Oversee OnBase system performance, upgrades, and disaster recovery planning.
• Ensure OnBase platform stability, scalability, and security in collaboration with system administrators

Operational Excellence

• Manage daily OnBase operations including document ingestion, indexing, retrieval, and version control.
• Monitor and optimize OnBase system performance and user experience.
• Metrics & Reporting: Establish KPIs and dashboards to measure platform usage, performance, and impact within OnBase ecosystem.
• Maintain vendor relationships and coordinate licensing, renewals, and support contracts.

Product & Project Management

• Drive OnBase product lifecycle management from ideation to deployment.
• Make data-driven decisions to prioritize features and enhancements.
• Lead agile project management practices and ensure timely delivery of initiatives.

Financial & Resource Management

• Oversee budget planning, cost management, and resource allocation.
• Evaluate ROI and cost-benefit of OnBase platform investments and upgrades.

Stakeholder Engagement

• Collaborate with business leaders, IT, and compliance teams to align OnBase capabilities with organizational needs.
• Communicate effectively across all levels, influencing decisions and driving adoption.
• Serve as the primary point of contact for OnBase-related initiatives and escalations.

       

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED
• Must be 18 years of age or older
• 3+ years of experience leading cross-functional teams including developers, architects, and business analysts, with a proven ability to manage both onshore and offshore resources.
• 5+ years of hands-on development experience with OnBase, including expertise in document indexing, management principles, and workflow automation.
  3+ years of experience architecting and presenting complex OnBase solutions to business stakeholders in a clear and actionable manner.
• Track record of innovation and continuous improvement, including successful OnBase upgrades and platform enhancements.
• Ability to work full-time (40 hours/week), Monday through Friday. Employees are required to work our normal business hours of 8:00 AM – 5:00 PM in your time zone (or 6:00 AM-3:00 PM shift, if preferred). It may be necessary, given the business need, to work occasional overtime.

     

Preferred Qualifications:

• 5+ years of experience leading cross-functional teams including developers, architects, and business analysts, with a proven ability to manage both onshore and offshore resources.
• Experience in vendor relationship management, including contract negotiation, performance monitoring, and strategic alignment.
• 5+ years of experience with healthcare, managed care and/or health insurance

    

Telecommuting Requirements:

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

    

Soft Skills:

• Strong cross-functional leadership and communication skills, with the ability to influence and collaborate across technical, business, and executive teams.

    

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy  

    

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from  $89,900 – $160,600 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

     

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

     

    

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

    

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.