Associate Director, Business Processes

Associate Director, Business Processes- Dublin & Letterkenny, Ireland

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale.
 
As a Fortune 5 business, we are one of the world’s leading healthcare companies. There are no limits here on the resources you will have or the challenges you will encounter. We have been supporting global healthcare systems from Ireland and the UK for more than 20 years, building a dynamic and diverse team of more than 2,100 talented individuals. With a continued record of growth and stability, we are on the constant lookout for fresh talent to join our expanding teams.

The Associate Director, Business Processes is a senior role in the Clinical Solutions – Data Operations team, and will be responsible for end-to-end business process design, delivery & management, leveraging a matrixed environment of data, technology & global teams. Optum is looking for a curious, critical thinking & initiative-taking individual who is proactive in taking accountability for business process management and quality, including issue management and conflict resolution. 

Schedule: This is a full-time position with standard working hours of Monday – Friday, 9am – 5pm.

 Careers with Optum offer flexible work arrangements and individuals who live and work in the Republic of Ireland will have the opportunity to split their monthly work hours between our Dublin or Letterkenny office and telecommuting from a home-based office in a hybrid work model.

Primary Responsibilities of the Associate Director, Business Processes:

• Project Management:

   

  • Strong Organizational and Planning Skills: Ability to create and execute detailed project plans, managing schedules, resources, milestones, and dependencies.

  • Leadership and Communication: Leading diverse teams, fostering collaboration, and maintaining clear communication across stakeholders. They spend significant time communicating.

  • Adaptability and Decision-Making: Adjusting project approaches due to unforeseen changes or environmental shifts, while making timely decisions to limit disruption.

  • Triple Constraint Management: Balancing scope, schedule, and budget while delivering quality.

  • Problem-Solving Expertise: Addressing issues that arise during project execution confidently while minimizing delays.

  • Stakeholder Alignment: Managing expectations by ensuring that project deliverables meet intended business benefits.

     

     

• Change Management:

  • Influence and Persuasion: Guiding teams through behavioral and cultural shifts to integrate changes seamlessly into operations.

  • Monitoring and Adjusting: Proactively identifying resistance within an organization and modifying tactics to optimize acceptance and results.

  • Benefits Realization: Aligning organizational change efforts with business objectives to secure long-term positive outcomes from transformation initiatives.

  • Holistic Perspective: Managing people, processes, culture, and strategy concurrently during transitions.

  • Facilitation of Adaptation: Fostering organizational flexibility through training, communication, and systems designed for continuous improvement.

  • Collaborative Focus: Working with sponsors, analysts, coordinators, and other roles to successfully drive changes.

     

     

• Continuous Improvement:

   

  • Provide end-to-end business process leadership & execution for the Clinical Solutions Data Operations business

  • Drive continuous development of existing processes as well as developing new processes to meet emerging business needs

  • Work collaboratively, and in partnership with a broad spectrum of business partners to ensure flawless execution of business processes across the full end-to-end spectrum of the Clinical Solutions Data Operations business

  • Introduce new and innovative ideas to promote growth and value across the business

  • Proactively support the continuous development of high performing teams & individual performance while cultivating team engagement

You will be rewarded and recognised for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.

Required Qualifications of the Associate Director, Business Processes:

• Undergraduate degree from an accredited University or College or equivalent experience

• Proven ability to influence and lead across all levels of an organization

• Proven track record of leading Data Quality initiatives including audit processes

   

   

  Preferred Qualifications of the Associate Director, Business Processes:

   

• Strong knowledge of change management principles, methodologies (e.g., Prosci, ADKAR), and tools.

• Professional Project Management certification, e.g. PMP

• Proven track record of defining and delivering projects

• Proven track record of implementing change

• Proven track record of leading the development and refining of end-to-end business processes. Visio mastery required

• Working knowledge of the US Healthcare Industry

• Proficient knowledge of SDLC & Agile Scrum frameworks

• Post-graduate degree in relevant field

• Experience in configuring and leading new business workstreams

• Experience managing financial budgets and forecasting

• Experience leading and executing continuous change initiatives

   

   

  Soft Skills of the Associate Director, Business Processes:

   

   

• Excellent communication, facilitation, and interpersonal skills

   

   

  Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalised groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace. © 2025 Optum Services (Ireland) Limited. All rights reserved.

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