Marketing Research Consultant

This position follows a hybrid schedule with (4) days per week In-office days per week. Our office is located at 1 Optum Circle, Eden Prairie, MN.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

UnitedHealth Group is seeking a Marketing Research Consultant to join our team. This position will contribute to our Strategic Insights team, which has an increasingly important leadership role in driving growth for UnitedHealth Group and enabling our mission to help people live healthier lives and help the health system work better for everyone.

This position will report to Optum’s Senior Director of Optum Rx, Financial and Insight NPS and is responsible for customer experience measurement and NPS programs across Optum Financial. This role will support the vision and execution of NPS programs, evolving reporting through collaboration, and communicating insights to all levels of Optum leadership.

This position is full-time Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am – 5:00pm CST. It may be necessary, given the business need, to work occasional overtime.

We offer 4-8 weeks on-the-job training. The hours during training will be 8:00am to 5:00pm CST, Monday – Friday.

    

Primary Responsibilities:

• Lead strategic design, execution, and storytelling of Net Promoter Score (NPS) programs across Optum Financial Consumer, ensuring insights are actionable and aligned with enterprise priorities.
• Develop and maintain trusted relationships with internal stakeholders, executive leaders, and vendors to develop and execute research plans that effectively address the needs of Optum Financial teams.
• Lead competitive NPS survey competitive NPS survey for Consumer, including deep dive reporting with key cohorts.
• Lead end-to-end sample strategy and execution, including sourcing, hygiene, exclusions, and governance, to maintain data integrity and representativeness.
• Leverage data-driven insights to identify customer needs and opportunities to enhance customer experience, while fostering strong collaboration with the Optum CX and Data & Analytics Activation teams to translate insights into actionable business strategies.
• Synthesize data and findings from various sources to uncover stories and concisely communicate findings to drive change throughout the organization.
• Craft executive-level narratives, leveraging storytelling abilities with brevity and clarity.
• Effectively present consumer-centric insights to diverse audiences with a focus on clarity, impact, and actionable recommendations.
• Respond to requests for ad hoc analysis within short timeframes and an emphasis on exceptional quality.
• Optimize vendor partnerships to enhance reporting capabilities, streamline deliverables, and ensure alignment with strategic goals.
• Effectively juggle multiple projects, deliverables, and deadlines in a fast-paced environment while ensuring reporting is accurate and easy to digest.
• Contribute to the success of a strong strategic insights group as a collaborative team member.

   

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED
• Must be 18 years of age OR older
• 6+ years leading primary marketing research projects
• 3+ years of experience analyzing data
• 1+ years of experience with NPS research
• Ability to work in the Eden Prairie, MN office 4 days weekly
• Ability to work full-time Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am – 5:00pm CST. It may be necessary, given the business need, to work occasional overtime.

   

Telecommuting Requirements:

• Reside within commutable distance to the office at 1 Optum Circle, Eden Prairie, MN.
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

   

Soft Skills:

• Strategic thinking: Ability to connect insights to broader business goals and influence direction.
• Excellent project management: Skilled in managing multiple priorities, timelines, and stakeholders with exceptional attention to detail.
• Strong communication & storytelling: Able to synthesize complex data and craft executive-level narratives into compelling stories and present findings clearly to diverse audiences.
• Collaboration & influence: Works effectively across business lines, functions, and seniority levels to drive alignment and action.
• Presentation excellence: Confident and engaging presenter with a bias toward actionable recommendations.
• Critical thinking & problem-solving: Passion for turning data into insights and identifying opportunities for impact.

   

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

   

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $89,900 – $160,600 annually based on full-time employment. We comply with all minimum wage laws as applicable.

   

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

   

   

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

   

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

   

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