Assistant Manager

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Flexibility

• Comfortable with nightshift (US Shift)
• Comfortable with rotational shift

Primary Responsibilities:

• Independently handles a team of 15 – 20 associates. Formulates business and developmental goals for his team
• Drives the fulfillment of performance metrics
• Accurate and timely documentation of data
• Ensure accurate and timely delivery of data to Team Liaison
• Building and maintaining an effective Team environment
• Build and maintain effective relationships with internal customers (i.e. Team Liaison, US Team Leads/Supervisors, Managers and Directors etc.)
• Coordinate with the Team to identify process improvement opportunities
• Monitor, measure and report Team performance metrics and implement Team incentive programs
• Identifying training needs for team delivery and facilitating training
• Provide updates to management on individual and group training results, therefore facilitating further improvement in training methodology / content / methods
• Partner with leadership to promote department revenue and business objectives
• Analyze and identify error trends and opportunities for defect reduction
• Analyze and develop overall improvement plans (department and individual)
• Handles sensitive information appropriately (HIPAA) and acts in a fair and honest manner consistent with the company’s code of conduct
• Identifies trends and issues and recommend solutions
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Graduate (B. Tech/MTech/IIT not accepted)
• Six Sigma Knowledge/Certified/Trained
• 2+ years of people management experience as supervisor/assistant manager
• 1+ years of healthcare experience on claims and adjudication
• 1+ years of healthcare experience on claims and adjudication
• Sound knowledge or MS tools including (MS Excel, MS word, PowerPoint)
• Fair understanding about healthcare terminologies
• Proven effective communication skills both verbal and written to individuals
• Proven ability to do careful listening, two-way communication, and master a high communication style
• Proven ability to be a Self-starter who can manage multiple priorities with minimum direction solutions
• Proven ability to Effectively organize and lead a team of people, in cooperative processes to achieve shared outcomes]
• Proven ability to lead a team in an operational environment

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.