Lead Site Reliability Engineer

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Leverage Enterprise AI persona as ‘AI Builder’ with approved AI tools to enhance productivity, reduce toil by streamlining workflows and automating repetitive tasks. Expertise with Co-pilot, GitHub Co-pilot, Power automate AI tools to automate the workflows
• Evaluate emerging trends to drive continuous improvement on improving MTTR and Error budget. Collaborate and support initiatives that improve system resiliency, reliability and performance 
• Drive improvements of observability for different services, SLO/SLIs and golden signals, self – healing mechanisms, Runbook automations and benchmark the performance 
• Help teams onboard the APM and other monitoring tools, optimize events and alerts 
• Support integration and adoption of observability platforms such as Splunk, Dynatrace, Zabbix, ELK, Grafana, Prometheus and other monitoring tools 
• Be hands-on with Python and Shell scripting and Linux internals 
• Build and enhance Operations Dashboards leveraging tools like Dynatrace, Splunk, and Grafana 
• Recommend and drive process improvements and participating in rotational on-call support 
• Support incident response, problem management and post-mortem activities 
• Implement solutions to continuously improve operational efficiency of the platform and application services 
• Ensure availability, infra and app performance monitoring, Synthetic, RUM and AIOPs components and proven development skills to auto heal of system alerts 
• Partner closely with Engineering, Platform and Technical Support teams in identifying bottlenecks, troubleshooting and drive resolution of critical issues and roadblocks 
• Publish and implement operational standards, compliance metrics for all the Provider applications and infrastructure services 
• Deploying the solutions using CI/CD tools, code repository, code scanning, artifact repo, compliance scanning, deployment, and configuration management and DevOps practices with Jenkins, Git, GitHub actions etc. 
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Bachelor’s or advanced degree in a related technical field 
• 8+ years of experience in technology with SRE, Observability, Automation, AIOPs, cloud platforms (AWS, Azure, GCP) and infrastructure-as-code practices 
• 4+ years of expertise in Python, Bash and other scripting languages for automation to reduce Operations toil by automating repeatable tasks 
• 4+ years of experience in Observability platforms such as Splunk, Dynatrace, Zabbix, ELK, Grafana, Prometheus and cloud native tools along with Kubernetes 
• 4+ years of experience with strong written and verbal communication
• Experience with Risk & compliance, security vulnerabilities and remediation, certificates and secrets, and control gaps etc. 
• Experience to leverage Enterprise AI persona as ‘AI Builder’ with approved AI tools to enhance productivity, reduce toil by streamlining workflows and automating repetitive tasks. Expertise with Co-pilot, GitHub Co-pilot, Power automate AI tools to automate the workflows
• Experience in implementing solutions to continuously improve operational efficiency and reliability of the applications hosted in cloud infrastructure and on-premises 
• Experience in ensuring availability, performance, monitoring, and Infra Provisioning for the Platform, which comprises Cloud infrastructure and On-Prem technologies 
• Experience in implementing operational standards for cloud and application infrastructure and services for Provider applications
• Experience in deploying applications using CI/CD tools, code repository, code scanning, artifact repo, compliance scanning, packaging, deployment, and configuration management 
• Experience in participating in projects involving people of many different disciplines: Engineering, Cloud, Networking, CI/CD, DevOps, Monitoring, Alerting, etc.
• Working knowledge of managing different flavors of Kubernetes clusters on-prem & Public Clouds (AWS, AZURE & GCP) 
• Exposure on log analysis, define workload model for peak season, different types of load tests, execution, results analysis and recommendations etc.
• Demonstrated ability to partner closely with Engineering and Technical Support teams to drive resolution of critical issues 
• Demonstrated ability to partner closely with Development Teams to help address Platform-related roadblocks 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.