Senior Technical Support – Multiple Locations

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Establish and maintain region-specific minimum and maximum inventory thresholds
• Monitor inventory levels, usage trends, and procurement cycles to prevent overstocking or understocking
• Analyze historical data and forecast demand to support proactive inventory planning
• Collaborate with BSLs and vendors to align inventory strategies with business needs
• Serve as the primary point of contact for peripheral inventory inquiries and escalations
• Partner with engineering teams to validate technical specifications and ensure compatibility with existing infrastructure
• Maintain and update hardware catalogs accessed by end users, ensuring accuracy and relevance
• Recommend peripheral hardware based on technical requirements, lifecycle status, and vendor performance
• Evaluate peripheral hardware specifications to make informed recommendations
• Provide guidance on device selection, lifecycle management, and vendor quality
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• College Graduate, Associate degree in IT or related field preferred
• 2+ years of experience in IT support or helpdesk environment
• Basic knowledge of Windows and Mac operating systems
• Familiarity with hardware troubleshooting and software installation
• Solid communication and problem-solving skills
• Ability to work independently and as part of a team

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone – of every race, gender, sexuality, age, location and income – deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

Optum is a drug-free workplace. © 2026 Optum Global Solutions (Philippines) Inc. All rights reserved.