UX Copywriter – Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Optum Consumer Experience and Digital Product focuses on delivering exceptional digital experiences and building capabilities that enhance consumer satisfaction, engagement and loyalty across various digital touchpoints. Our team is dedicated to leveraging technology, data and design to create seamless, intuitive and accessible experiences that meet consumer needs and preferences. We strive to drive innovation, continuous improvement and excellence in consumer experiences.

We’re looking for a UX copywriter who can deliver compelling copy to guide successful user experiences across web and mobile apps for multiple financial products within the Commercial portfolio (Payer and Provider) in Optum Financial. This copywriter will be a subject matter expert for the Payer and Provider businesses, able to elegantly articulate the complex details and nuances required for successful digital experiences.

You will be responsible for crafting clear, concise and compelling copy that enhances the usability, accessibility and overall user experience. You will collaborate closely with cross-functional teams, including designers, product managers and researchers, to understand user needs and translate complex concepts into user-friendly language. You must have a passion for storytelling, an understanding of user-centered design principles and a track record of delivering exceptional copywriting that drives user engagement and satisfaction.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities:

• Write user-focused copy for web and mobile products, including calls-to-action text, error messages, tooltips, onboarding flows, notifications and more
• Collaborates with design leaders, product, and designers to understand high-level product strategy and feature requirements
• Attends kickoff sessions, asks key questions, takes an active role in identifying opportunities and crafts solutions
• Works closely with UX/UI design partners to ensure content and design work together to create pixel-perfect end-to-end experiences
• Develops copy based on analytics, user research, marketing goals and best practices
• Is a self-starter who can work independently, managing timelines and priorities to ensure timely delivery
• Contributes to product flows, education materials, product names, navigational nomenclature, terminology, taxonomies and other content
• Works closely with content strategists to support current content strategy
• Supports design and research with content for user testing, as needed
• Is a steward of brand and style guidelines, ensuring content consistency and accuracy
• Is a copy and content evangelist; consistently communicates to design, development, product and the business the central role content plays in creating better user experiences and outcomes
• Advocates for data-driven decision-making and closely partners with the Data & Analytics and User Research teams
• Partners closely with the SEO team and understands best practices for optimization
• Stays abreast of latest relevant technology, such as AI writing and editing tools
• Participates in team critique sessions and workshops to continuously improve outputs and the user experience as a whole
• Is driven to become a subject matter expert and evangelist for our Payer and Provider users

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 3+ years relevant work experience with a focus on copy development and editing, content strategy and adherence to brand and style guidelines
• Solid understanding of UX design principles, usability best practices, and accessibility guidelines
• Ability to effectively communicate feedback to UX/UI designers and partner with them to forge solutions

Preferred Qualifications:

• Proven ability to receive and incorporate feedback constructively, while also contributing ideas and insights to the design process
• Proven excellent communication and collaboration skills, with the ability to work effectively in a cross-functional team environment
• Proven solid presentation and communication skills

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 to $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.