Contract Specialist – Remote (Canada)

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 

 

The Contract Specialist is responsible for tasks pertaining to all aspects of Contracting for all Diagnostic Imaging customers, including processing purchase orders, Fast Track and other orders, contract requests, contract facilitation, contract drafting, contract issues, bookings, amendment requests, and amendment drafting.  The Contract Specialist is responsible for providing accurate and timely Contracts and contract-related documents to Sales and the Customer in an efficient and professional manner.  The Contract Specialist communicates clearly with Sales and Customers and provides support by answering contract and order-related inquiries, providing guidance, assisting with issues, prioritizing and ensuring that all Sales and Customer deadlines are met.  The Contract Specialist serves as liaison between various groups and works closely with Sales, Technical Marketing, SAP Ops, Support Contracts, Legal, Technical Accounting, AR, Contract Operations and other departments.

 

If you are located in Richmond, BC, you will have the flexibility to work remotely*, as well as work in the office as you take on some tough challenges. You’ll enjoy the flexibility to work remotely * from anywhere within Canada (except for the Saskatchewan province) as you take on some tough challenges.

 

Primary Responsibilities:

• Process and record all Customer POs
• Communicate with Customers on POs and answer any PO-related questions
• Process and track all contract requests, Fast Track orders, Government orders, Vendor Agreement orders,  and OEM orders
• Review all requests and communicate with Sales or Customer on special requirements, missing information, deadlines etc., and ensure that Customer and Sales needs are met
• Analyze requests, quotes and documents from a quality, suitability and Regulatory perspective (following Business Unit, Legal and Regulatory, Technical Accounting, and Contract Ops guidelines); reject quotes and documents with deficiencies; flag deals and notify Manager of any prospective Legal, Regulatory or Technical Accounting issues. 
• Collaborate with Technical Marketing to ensure quotes are accurate and deliverable
• Liaise with other departments to secure information and necessary documents 
• Validate all appropriate approvals are in place per CNBM and store approvals
• Allocate requests based on complexity
• Decide if contracts or amendments requires Legal, Regulatory or Technical Accounting review and approvals
• Research old agreements, facility information, and others using various databases and online sources
• Analyze contract requests, quotes and documents to identify areas that may require language in the contract to protect the Business Unit
• Draft  Contracts or Amendments within drafting parameters
• Package and submit requests to Legal for Contracts or Amendments above threshold
• Update status of contract request for each step completed
• Perform Quality Assurance checks on Contracts, Amendments, letters, and notices
• Communicate with Sales or Customer on Contract and order-related inquiries or issues; assist Sales, CSLs or Customer in gaining understanding on Contract sections
• Resolve and take ownership of any Sales, CSL or Customer Contract-related issues
• Handle issues lists and other contract changes; decide which resources to leverage for issues and approvals needed; assist Sales in interpreting responses and provide guidance
• Revise Contracts or Amendments based on Sales, CSL or Customer request
• Provide guidance to Sales, CSLs on Contract and order process
• Assist Order Processing with questions on maintenance-related sections,  hardware removals and Amendments
• Answer questions from Contract Operations, AR or other departments in relation to Contract set up 
• Draft Contract Correction and Contract Revision notices as necessary
• Prepare Variance documents for amendments
• Provide Contracts / Order Processing team absence coverage
• Other projects or responsibilities that may be assigned by the Contracts Manager or other Sales Ops Leadership Team, or Senior Specialist in the absence of the Manager

   

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications: 

• 2+ years related experience in a sales environment or high-level customer service environment, excellent MS Office skills, specifically advanced skills in MS Excel, and MS Word and good Math skills
• Citizen of Canada

 

Preferred Qualifications: 

• Administrative Management, Accounting / Finance or Business diploma
• Good math skills or basic accounting experience
• Basic understanding of contracts and contract language
• Proven solid aptitude of all MS Office Products, (in particular MS Excel and MS Word), Adobe Acrobat and overall computer literacy; Proficient keyboarding skills 
• Proven highly developed organizational and multi-tasking skills and time management abilities
• Proven ability to learn quickly in a high pace, challenging environment 
• Proven problem-solving skills
• Proven attention to detail

  

Critical Skills:

Initiative. Positive Attitude. Excellent communication skills (written and verbal). Time management, organizational, and interpersonal skills.  Ability to deal with issues and problem-solve. Ability to work under pressure.  Ability to handle stress and change. Flexibility and ability to multi-task. Team Player.  High-level of accuracy and attention to detail.  Quick learner.  Ability to manage conflicting priorities.  Good Customer service.  Proactive.

  

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy 

 

Canada Residents Only: The salary range for Canada residents is $49,300 to $102,500 annually. Pay is based on several factors including but not limited to education, work experience, certifications, etc.

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.   

 

 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.