Customer Service Representative – Cuyahoga Falls, OH

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Customer Service Representative is the primary liaison between the patients and Providers both outside and during regular business hours. Responsible resolving issues and managing any communication between hospitals, emergency rooms, and other Providers as needed. Care is recorded and managed within the scope of the Electronic Medical Record.

This position is full-time (40 hours / week) Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am – 4:00pm. Shifts will be based on the specific department and may have a variable schedule that can include occasional overtime, days, evenings, nights, every other weekend, and every other holiday supporting our 24/7 operations based on business need. Our office is located at Western Reserve Hospital:1900 23rd St., Cuyahoga Falls, OH 44223.

We offer 3-4 weeks of on-the-job training. The hours during training will be an 8-hour shift between 8:00am to 4:00pm, Monday – Friday.

 

Primary Responsibilities:

• Answers all calls by greeting patients appropriately and listening actively for patient issue.
• Follow protocols as written for correctly recording and delivering messages.
• Provide patients with information on expected outcome of call.
• Verify patient information and record all call information within the EMR as per written protocols.
• Schedule or cancel appointments as per patient request.
• Page individual Providers as needed per protocol.
• Perform other clerical duties as assigned.
• Must maintain confidentiality of patient, employee or financial records.

 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED
• Must be 18 years of age OR Older
• 6+ months of experience working in a call center environment
• Ability to operate the phone system, computer, and other related business equipment
• Ability to work onsite at Western Reserve Hospital: 1900 23rd St., Cuyahoga Falls, OH 44223
• Flu shot must be up to date
• Ability to work any of our 8-hour shift schedules during our normal business hours of 8:00am – 4:00pm, Monday – Friday. Shifts will be based on the specific department and may have a variable schedule that can include occasional overtime, days, evenings, nights, every other weekend, and every other holiday supporting our 24/7 operations based on business need

 

Preferred Qualifications:

• Medical Assistant experience
• 1+ years of medical receptionist experience

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

 

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

 

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