Business Process Analyst

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 

The Business Process Analyst primary responsibilities include supporting steady state and maintenance of Rally, including all Rally products (OnePass, Rally 2.0, Real Appeal, Fitness on Demand, etc.) . You will serve as a SME and resource to Operations, working across departments and teams and with all levels of leadership. You will serve as the lead Rally resource helping to guide and support two other team members. You will also have responsibility over the technology and process improvement enhancements.

Primary Responsibilities:

• Create, control, and improve end-to-end business processes
• Lead process design and project implementation teams in process improvement activities
• Analyzes and investigates
• Provides explanations and interpretations within area of expertise
• Uses pertinent data and facts to identify and solve a range of problems within area of expertise
• Investigates non-standard requests and problems, with some assistance from others
• Works exclusively within a specific knowledge area 
• Prioritizes and organizes own work to meet deadlines
• Provides explanations and information to others on topics within area of expertise

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications: 

• 2+ years of experience in the healthcare industry
• 2+ years of experience with business analysis and process improvement.
• 2+ years of experience with the Rally product
• 1+ years of specific experience with documenting processes and practices, often in accepted project methodology artifacts
• 1+ years of experience with MS Project, Word, Excel, PowerPoint and Visio

Preferred Qualifications:

• Experience working with technology enhancements.
• Experience with Salesforce

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.   

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. 

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.