Operations Remote Care Medical Assistant – Remote

Explore opportunities at The Corvallis Clinic, part of the Optum family of businesses. For more than 75 years, our multi-specialty group has been committed to delivering exceptional care to our patients and fulfilling careers to our team members. As a leading clinic in Oregon’s mid-Willamette Valley, we serve more than a quarter-million people with offices in Corvallis, Albany and Philomath. Join a team that empowers you from the start and values work-life balance, teamwork and trust. We offer comprehensive benefits and competitive pay. Elevate your career with us and discover the meaning behind Caring. Connecting. Growing together.

The Operations Remote Care Medical Assistant provides customer service and patient care in accordance with Clinic protocols, departmental workflow processes, and recognized standards.

If you are located in the state of Oregon, you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities:

• Will participate and maintain a culture within The Corvallis Clinic that is consistent with the content outlined in the Service and Behavioral Standards document. To this end, employee will be expected to read, have familiarity, and embrace the principles contained within
• Coordinates and collaborates with the practices’ providers, clinical and office staff, and other resources to address all these effectively
• Accurately records pertinent information in the EHR and ensure necessary patient care documentation is processed and done so in a timely manner
• Accepts and returns patient phone calls in a timely manner, as per provider direction, with accurate documentation
• Assists all TCC departments to ensure clinical workflow is effective and efficient, while delivering quality patient care and customer service. This includes but is not limited to: Worklists/task management, referrals, Rx refill and order management, contacting patients/organizations, and case/bucket management
• Improves the quality of care through continuing education and self-evaluation of the effectiveness of care. This includes attendance and participation in most in-services/department meetings and remaining current on clinic/department policies and procedures
• Works in compliance with the requirements as outlined in the Remote Work Agreement
• Other tasks as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 2+ years healthcare experience as a Certified/Registered Medical Assistant or LPN with an active certification or LPN with an active license
• 1+ years of case management, care coordination, or practice experience
• Must reside in the State of Oregon

Preferred Qualifications:

• Technology experience – preferably with multiple EHR systems, but at a minimum familiar with Microsoft Office and comfortable learning new software quickly. Experience with Athena a plus. Intermediate computer and telephone skills
• Proven ability to work well with providers, clinical staff, and patients
• Proven ability to work on multiple tasks simultaneously in a busy, fast-paced environment while maintaining quality of work
• Proven highly self-motivated, organized, and able to work independently – you will be held to a high standard of quality and productivity for work
• Proven ability to maintain patients’ privacy, confidentiality, and safety, and adhering to ethical, legal, and accreditation/regulatory standards always
• Proven ability to be the voice of our company, on the frontline speaking with the patients, so you must be highly professional on the phone; able to maintain a compassionate and engaging tone even with distrustful or unhappy patients; quick thinking to respond in the moment to patient questions and needs, with solid critical thinking skills to ask appropriate follow-up questions and prioritize what you learn from patients; someone who enjoys working with a wide variety of personalities. Excellent customer service skills

Technology Requirement:

• Fast and reliable internet, i.e., internet speed equal to or greater than 300 Mbps for download and 30 Mbps upload; please note that satellite internet service is not sufficient for this role

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.