Community Health Worker – Greater Baton Rouge, New Orleans, LA Markets

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

The Community Health Worker engages in a collaborative process, which assesses, plans, implements, coordinates, monitors, and evaluates options and services to meet a patient’s community, behavioral, and clinical health needs through communication and available resources to promote quality, cost-effective outcomes. 

The Community Health Worker collaborates with clinical teams in various health care settings in support of the patient, to include acute care, skilled nursing care setting, long term acute care setting, rehab facilities, custodial care, ambulatory care settings, and the patient’s home.  The Community Health Worker serves as a liaison between patients or families/caregivers and the community/healthcare resources. This position will facilitate the coordination of care resulting in more efficient utilization of health care resources, decreased hospital readmissions and improved health outcomes. 

This is a Field Based Role and will require travel within/throughout the Greater Baton Rouge or Greater New Orleans, LA Market. Expect 50-75% Travel in those areas.

Primary Responsibilities:

Care Coordination and Patient Support:

• Engages patient primary face to face or over the phone to discuss their health
• Create a positive experience and relationship with the patient
• Proactively engage the patient to manage their own health and healthcare
• Support the patient to improve their well-being by staying out of the hospital and attend regular visit to their primary physician, via education, clinical resources, and/or patient follow-up
• Support the member to ensure pick-up of their prescriptions by providing education, quality compliance, and patient follow-up
• Provide member education on community resources and benefits
• Listen actively, communicate with empathy and gather information in a respectful manner
• Conduct outreach to encourage participation in health-related programs, services, and/or Providers
• Use methods that promote learning and positive behavior change
• Use a variety of interactive teaching and coaching methods for different learning styles
• Prepare and distribute education materials and present or mail to patient
• Performs all other related duties as assigned

Clinic Team Communication:

•  Participates in daily/weekly/monthly discussions where patients’ goals, outcomes, interventions, and recommendations for improvement are discussed with members of the patient’s care team

Core Competencies:

• Professionalism
• Excellent written and oral communication skills
• Ability to assess patients from a clinical and behavioral health perspective in order to create and implement a plan of care
• Critical thinking /sound judgment
• Strong problem solving and organizational skills
• Self-Motivated and able to carry out assignments with minimal assistance
• Ability to work well with a diverse group of people
• Ability to prioritize
• Ability to function in a team setting to accomplish quality goals and initiatives
• Display a high level of integrity and respect for confidentiality and adhere to regulatory and Primary Care Plus policies and procedures

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• 3+ years of experience in the delivery of services to assist with patient and/or families to address multiple issues in clinic, home, and/or community-based environment
• 3+ years of experience in the community area
• Computer skills requiring data entry and retrieval of patient information. Proficient with Windows-style applications

Preferred Qualifications:

• Current Certification as Community Health Worker by the State of Louisiana
• Current CPR certification 
• Experience with Electronic Medical Record 

Physical Demands/Working Conditions:

• Ability to travel by personal vehicle between various hospitals, clinics, and patient’s residence on a routine basis
• Must be available to work extended hours, overtime and non-traditional hours as needed

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.