Health Coach Manager – Tampa, FL

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

The Onsite Health Coach Manager will provide oversight and direct health coaching to a team of clinical professionals that require education/certification/licensure outside the scope of a registered nurse. Direct oversite includes dietician, nutritionist, health education, kinesiology, and exercise physiology.  Health coach, health educators and health advocate roles that do not require a RN licensure would be included in this function.  The manager role will participate in the guidance of team members, as well as interventions to the membership.

Direct health coaching is responsible for establishing personal wellness plans focusing on a members living healthier lifestyles. This role will provide telephonic, online or in person support to members while assisting them to establish wellness goals. 

Primary Responsibilities:

Management

• Leading and managing the team to ensure effective program implementation and evaluation
• Monitoring and evaluating the impact of assigned population health programs and initiatives and making necessary adjustments to improve outcomes
• Provide written and verbal documentation/ presentations for Process Improvement Plans, Quality Improvement Plans, and population health stream work to direct Leadership 
• Able to independently define direction of work for self and others with a high degree of independence
• Self-directed, independent and track record of problem solving, initiation and leadership for highly complex, visible, and multifaceted topics
• Ability to communicate with and report out to executive level management to effectively drive the decisions making process
• Demonstrated ability to influence and lead non-direct reports

Direct Health Coaching

• Be responsible for coaching outreaches
• Work and oversight on non-standard requests
• Providing direction and guidance to members supporting education and cost control measures
• Understand business and operational program level details to be able to provide explanations and information to others on the most complex, critical issues
• Ability to problem solve and solution with members on issues affecting their health on an individual basis

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 3+ years of health coaching experience
• Managerial/supervisory experience with direct reports
• Telecommute experience
• Experience functioning independently and responsibly with minimal supervision
• Proficiency with MS Word, Excel and PowerPoint

Preferred Qualifications: 

• Demonstrated excellent verbal and written communication skills
• Proven solid customer service orientation
• Ability to be a solid team player and proven team building skills
• Ability and flexibility to assume responsibilities and tasks in a constantly changing work environment

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.   

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.