Scrum Master – Agile Coach

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together

Primary Responsibilities:

• Collaborates with multiple teams / Product Owners & Scrum Masters to ensure team members can articulate a clear, compelling product vision, aligned with portfolio vision
• Collaborates with Product Owner / leadership to assure product and portfolio backlog / roadmap health and capital process navigation
• Monitors and guides teams and Scrum Masters in holding themselves accountable to consistently, sustainably, and predictably deliver value to customer
• Monitors and guides teams and Scrum Masters in holding themselves accountable to deliver high quality, defect free solutions on time and on budget
• Works with teams and Scrum Masters to measure progress / health using Agile methods influencing improvement in key indicators (e.g. MBOs, velocity, definition of done, WIP, throughput)
• Works with multiple teams to promote an environment of continuous improvement and innovation, particularly with respect to dev ops (e.g. automation, cross-function teams, active monitoring), coaching others in conducting in depth conversations regarding obstacles and opportunities
• Works with leadership to support demand / capacity management / forecasting for multiple teams / products (e.g. velocity, high level estimations, release planning)
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Bachelor’s degree or equivalent experience
• 5+ years of experience in Agile program management or a similar role
• Experience with Agile tools and practices
• Solid understanding of Agile methodologies, including SAFe, Scrum, and Kanban
• Proven excellent communication, leadership, and organizational skills
• Proven track record of successfully managing large-scale, multi application software programs
• Proven ability to work effectively with cross-functional teams and stakeholders
• Proven solid problem-solving and decision-making skills
• Proven excellent communication skills
• Proven team player with collaborative skills

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone – of every race, gender, sexuality, age, location and income – deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.