Field -Medical Assistant – CareCoach Connect Jacksonville

Opportunities at WellMed, part of the Optum family of businesses. We believe all patients are entitled to the highest level of medical care. Here, you will join a team who shares your passion for helping people achieve better health. With opportunities for physicians, clinical staff and non-patient-facing roles, you can make a difference with us as you discover the meaning behind Caring. Connecting. Growing together.  

 

The CareCoach Connect Certified Medical Assistant (CMA) performs a variety of healthcare activities in coordination with Physicians or Advanced Practice Clinician in support of patient care. These may include but are not limited to taking vitals, administering injections, diagnostic testing, phlebotomy, quality surveys, various other procedures, and to assist in documentation where appropriate. The CMA will deliver exceptional customer service and maintain established quality control standards.

This position will require the CMA to be field based and see patients in the patient’s home, virtual settings, and other field based areas. 

The Certified Medical Assistant is required to perform all duties of a Medical Assistant within their scope of practice delegated by, and under the supervision of, a provider (TX) or physician (FL).

 

Organize the clinical environment (including patient home) and provide support in patient care situations. Support includes, but is not limited to, assisting physicians and nursing personnel, including those skills listed under Job Functions below along with various other procedures under the direct supervision and responsibility of a medical provider. The CMA assists in identifying patient needs or problems and communicating data to the provider or other members of the clinical team. The CMA  delivers quality customer service. Ensures policy and procedures are followed including infection  control, privacy and confidentiality. 

Primary Responsibilities:

• Perform all duties within the scope of a Certified Medical Assistant (Items include but are not limited to provider supervised procedures, injections, diagnostic testing, phlebotomy)
• Coordinate healthcare screening results as directed by providers, company standards, and policies
• Travel with provider to patient homes, mobile units, and other locations to support the delivery of services in the community setting
• Perform and complete all quality program health screenings per required metrics
• Process appropriate documents in an organized and accurate manner and copies all physicians on patient results and quality forms submitted
• Record patient care documentation in the medical records accurately and in a timely matter according to company policy
• Review all medical information, test results and suvey questions prior to completion of the patient visit to ensure all information is captured  
• Ensure that supplies are available, stock is inventoried, log data is accurate and supplies are rotated. Follows up with discrepancies
• Present abnormal results to the provider promptly to ensure there is not an emergent condition that needs immediate attention  
• Post visit preparation of charts for faxing, filing and forwarding to the PCP offices
• Pre visit chart preparation and documentation where appropriate
• Assist with consent forms, ensuring signatures obtained and forms scanned into the EMR
• Ensure that follow up appointment dispositions are documented
• Review and ensure that post visit recommendations from provider are completed such as prescriptions and referrals 
• Maintain patient confidentiality of all materials handled within the department as well as proper release of patient information at all times 
• Maintain certifications (MA,CHW, and CPR) and quality control standards
• Promote positive work environment
• Assist other members of their team with coordination of work 
• Perform all other related duties as assigned
• Operate diagnostic equipment (cannot interpret tests), assist in removal of staples from superficial wounds, change wound dressing and obtain cultures, administer non intravenous medication, perform simple specimen collection via noninvasive techniques, collect blood specimens via venipuncture or via capillary, and perform EKGs under direct provider supervision. Perform quality control checks on equipment. Prepare and sterilize medical equipment using the autoclave
• Ensure Specialist/Home Health/DME/Hospice referrals are entered and followed up in a timely matter
• Assist in development of Plan of Care paperwork for the assigned Advanced Practice Clinician to review 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High school graduate or GED equivalent
• Current, nationally recognized Medical Assistant certification or registration  or must obtain the designation within 90 days of employment hire date
• Current CPR certification or must obtain certification within 30 days of employment hire date
• Basic computer literacy
• Knowledge of medical terminology
• ICD-10 and CPT coding
• Valid drivers license within the state of work
• Proven good communication and customer service skills
• Proven to be flexible and adaptable to change
• Proven ability to react calmly and effectively in emergency situations and assume a leadership role until higher level clinician can arrive on the scene
• Proven ability to travel frequently within assigned market
• This position requires Tuberculosis screening as well as proof of immunity to Measles, Mumps, Rubella, Varicella, Tetanus, Diphtheria, and Pertussis through lab confirmation of immunity, documented evidence of vaccination, or a doctor’s diagnosis of disease

Preferred Qualifications:

• Graduation from an accredited Medical Assistant program
• 3+ years of experience as a Medical Assistant or a combination of 5+ years of non-certified medical assistant experience and certified medical assistant experience
• 1+ years of related experience in a medical setting
• Bilingual (English/Spanish)

 

Physical & Mental Requirements:

• 1   Ability to lift up to 50 pounds
• 1   Ability to push or pull heavy objects using up to 100 pounds of force
• 1   Ability to stand for extended periods of time
• 1   Ability to use fine motor skills to operate equipment and/or machinery
• 1   Ability to receive and comprehend instructions verbally and/or in writing
• 1   Ability to use logical reasoning for simple and complex problem solving
• 1   Occasionally requires exposure to communicable diseases or bodily fluids
• 1   Must have a valid drivers license within the state of work

The hourly range for this role is $16.00 to $28.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far- reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. 

 

 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

 

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.