Field Based Senior Service Account Manager – West Hills, CA

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 

As a Field Based Senior Service Account Manager, this position will be based in the West Hills, CA area and be responsible for representing Optum360/Quest Diagnostics to our clients in a professional manner. This role will streamline, improve, and enhance the billing experience for physicians, office staff and patients through education while reducing missing information inflows, revenue loss, denial inflow, and bad debt for Optum360 and Quest. The Field Based Senior Service Account Manager will be required to work in the field (outside an office) at least 75% of the time in and around the Southern California area, visiting 6-8 clients in a day with one day per week for office work. Some overnight travel may be required.

This position is full-time, Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am – 5:00 pm PST. It may be necessary, given the business need, to work on weekends. Our office is located at West Hills, CA.

We offer 4 weeks of training during normal business hours.

 
  
Primary Responsibilities:

• Improve billing data quality through the education and account management of customers, with efforts and emphasis to reduce missing information, bad debt, non-supported diagnosis/non-covered test
• write-offs, self-pay write-off’s, and third-party denials.  
• Conduct Client visits (Virtual/In-Person). Account visits will be prioritized based on evaluation of trends that show education needs in: 
  • Medicare Limited Coverage Policy/ABN
  • Medicaid requirements/policies
  • Regional specific third-party requirements/policies
  • Ordering provider registration (PECOS)
  • Missing demographic/insurance information for ordering physician and patient
• Support Commercial Sales team with client training and education as required for large new customers and/or new billing initiatives.
• Act as liaison for customer billing problems as necessary and communicate those to the appropriate person or department for resolution.
• Drive improvement to defined goals.
• Document all significant client interaction in CRM application (Salesforce.com). 
• Must be in the field a minimum of two days per week 
• Other duties as assigned including special projects, etc. 

 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

  

Required Qualifications:

• High School Diploma / GED
• Must be 18 years OR older
• 2+ years of experience with healthcare medical billing / claims experience 
• Ability to travel up to 75% of the time to client sites using reliable transportation
• Ability to use Microsoft Office including Microsoft Word, Microsoft Excel and Microsoft Outlook 
• Ability to use instant messaging, video conferencing, and virtual meeting tools
• Reside within an hour from West Hills, CA
• Ability to work between the hours of 8:00 AM – 5:00 PM PST from Monday – Friday 

 

Preferred Qualifications:

• 3+ years of experience with face to face / virtual customer relationship management
• Experience with working with data – pulling and analyzing information to understand root cause / trends / opportunities
• Knowledge of Medicare / Medicaid coverage policies
• Knowledge of ICD-10 coding and rules
• Microsoft Access experience

 

Soft Skills:

• Written / Verbal Communication skills
• Organization / time management skills 
• Problem-solving skills
• Ability to develop and sustain good customer relationships  
• Experience with working independently and as part of a team

 

The salary range for this role is $59,500 to $116,600 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.