Senior Telecommunication Analyst

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together

Primary Responsibilities:

• Analyze request queue to establish the fulfilment approach
• Complete service request in a timely manner using established standards, and quality
• Be curious in order to support and work in highly functional Team environment
• Communication and collaboration between business and IT
• Execute credentialing related access audits
• Data trend analysis to provide recommendations resulting in IT process improvements
• Need for occasional flexibility in working hours to meet the demands of the business

Required Qualifications:

• Undergraduate degree or equivalent experience
• 4+ years IT experience in a large enterprise environment using Rally, or ServiceNow for intake requests
• 2+ years experience working on at least one of these contact center telephony platforms : Genesys, CXOne, Avaya, Cisco, MS Teams
• Experience with MS Team, MS Excel, Sharepoint
• Experience with large to very large enterprise environments that include multiple site locations
• Experience with facilitating collaboration across multiple teams
• Clear, confident, and concise communication skills
• Ability to address multiple priorities simultaneously

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone – of every race, gender, sexuality, age, location and income – deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Optum is a drug-free workplace. © 2025 Optum Global Solutions (Philippines) Inc. All rights reserved.