Network Operations Engineer

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Monitor network performance and ensure system availability and reliability
• Troubleshoot and resolve network issues to maintain high levels of performance and availability
• Perform routine network maintenance tasks, including software and hardware updates
• Install and configure network devices such as routers, switches, firewalls, and load balancers
• Develop and implement network security measures to protect sensitive data
• Create and maintain documentation for network configurations and troubleshooting steps
• Coordinate with vendors for new systems technologies and manage installations
• Respond to network-related issues reported by users, offering immediate solutions or escalating as necessary
• Recommend upgrades and improvements based on performance monitoring and trends
• Provide first-level troubleshooting support for networking issues
• Assist with the configuration and deployment of network hardware and software
• Manage network documentation and maintain updated network schematics
• Collaborate with senior engineers to resolve complex network issues
• Perform routine network maintenance and updates
• Respond promptly to network alerts and service requests
• Stay up to date with emerging technologies, industry trends, and best practices related to networking
• Participates in On Call Rotation 24/7
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Any degree with 3+ years of experience
• Basic understanding of networking concepts and protocols
• Experience with network monitoring tools
• Solid problem-solving skills and attention to detail
• Proven excellent communication and customer service skills
• Ability to work in a fast-paced, dynamic environment

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone – of every race, gender, sexuality, age, location and income – deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.