Contract Account Administrator – Multiple Locations

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Quality at UnitedHealth Group means striving for excellence in everything we do in order to help us achieve our Mission. Simply put, it’s in our DNA and why we’re in business – to help people. Our Mission serves as our why; our Values unite us around how we will achieve it. Because when we follow our Mission and live our Values, we deliver Quality.  

The Contract Acct Administrator will be part of a collaborative, high performing team responsible for tasks related to contracting, customer assets, maintenance coverage, invoicing, credits and revenue processing. This includes providing accurate and timely contracts, contract-related data, and documents to Commercial Operations team, Sales, Support, Services, Contract Operations, Accounts Receivable and other internal stakeholders.  The role is also responsible in providing support and guidance by answering maintenance, revenue, billing-related inquiries and issues.

Primary Responsibilities:

• Provide lists or copies of signed contracts, asset management reports and other reports or information
• Process and record Purchase Orders
• Process and track orders; assist the Sales Productivity Specialist as required
• Provide invoice status and copies of invoices
• Validate maintenance information including sales orders, removals, and contract values
• Liaise with other teams or departments to secure information and necessary documents
• Provide documentation to Contract Operations team for maintenance set up in ERP tool (YVR1, Live Cert, etc.)
• Research old agreements, facility information, and others using various databases and online sources
• Create Exhibits and draft letters or notices as necessary
• Enter transactional data into appropriate spreadsheets
• Process bookings, including preparation of booking maintenance table, submission of documents to Contract Operations, and updating tools with status and notes
• Data validation
• Process credit templates and submit credit requests; transactional order submission and billing
• Provide software volume license information and perform license usage audits when requested
• Assist with maintenance-related questions/requests
• Answer questions from Sales, Contract Operations, Accounts Receivable or other departments in relation to tasks assigned
• Other projects or responsibilities that may be assigned by the Sales Productivity Specialist, Vancouver Team or Optum Growth Managers
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• At least 2nd year college undergraduate
• 2+ years relevant experience in an office environment, accounting environment or high-level customer service environment
• Good math skills or basic accounting experience
• Experience in the use of ERP Tools (e.g. SAP, Oracle EBS) and CRM (e.g. Salesforce)
• Basic understanding of contracts, records maintenance, invoices and business accounting
• High level of accuracy in data-entry and data management
• Excellent communication (written and verbal business English) and proficient keyboarding skills
• Solid aptitude of all MS Office Products, (in particular Outlook, MS Word and Adobe Acrobat)
• Advanced skills in MS Excel

Preferred Qualifications:

• Intermediate-Advanced Excel (pivot, lookup), Accounting, ERP and/or CRM tools
• High-level of accuracy and attention to detail
• Adaptability: ability to learn quickly in a high pace, challenging environment
• Flexibility: ability to multi-task and manage conflicting priorities/deadlines
• Critical thinking: ability to analyze issues and problem-solve
• Ability to work under pressure, handle stress and changes

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone – of every race, gender, sexuality, age, location and income – deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.