Sr. Program Manager, Responsible AI Program

UnitedHealth Group is a health care and well-being company that’s dedicated to improving the health outcomes of millions around the world. We are comprised of two distinct and complementary businesses, UnitedHealthcare and Optum, working to build a better health system for all. Here, your contributions matter as they will help transform health care for years to come. Make an impact with a diverse team that shares your passion for helping others. Join us to start Caring. Connecting. Growing together.

 

As AI solutions continue to evolve, we are committed to assessing and improving our AI practices continuously based on our own learning, industry best practices and regulatory guidance. Our Responsible AI program, which includes AI governance, supports all AI teams across UnitedHealth Group with a holistic, structured, and cross-disciplined review of AI.

 

In this critical role, as a Sr. Program Manager for the Responsible AI Program, you will apply your expert level program and project management skills to manage the needs of a complex, dynamic, enterprise-wide AI governance program. You will use your business acumen to design reporting, conduct data analysis, and surface documented trends to leadership. Your excellent written and verbal communication skills will be essential to build trust-based relationships with data science, business teams, and executive leadership across the enterprise. In this role, you will be responsible for ensuring and maintaining consistency in process, procedures, and messaging across RAI platforms, program documentation, guidance documentation, and training. You will use your expertise and high judgment to identify opportunities for continuous improvement throughout the program, balance shifting priorities toward the overall mission of the program.

 

You will build on your knowledge of artificial intelligence concepts to attain expertise on topics related to the Responsible AI, such as how to evaluate AI for performance, fairness, or security. In this central role, you will influence across the enterprise by interacting with data science leaders and functional business executives to educate and advise on key concepts related to responsible AI. This role is essential to the company’s success as the RAI Program has increasing requirements for standards based on emerging technology and to meet the increasing market demand.

 

As a Program Manager within the Responsible AI Governance Operations team, you will play a critical role in operationalizing and scaling the governance infrastructure that supports UHG’s enterprise-wide Responsible AI Program. This role is ideal for a strategic thinker and execution-focused leader who thrives in a fast-paced, cross-functional environment and is passionate about ethical technology and compliance.

 

You will be responsible for managing governance workflows, supporting the AI Review Board (AIRB), coordinating AI risk reviews, and driving continuous improvement across our AI lifecycle oversight processes. This position reports to the Sr. Director of Responsible AI Governance and collaborates closely with Legal, Compliance, Data Science, and Technology teams.

 

Primary Responsibilities:

• Lead the execution and continuous improvement of governance processes, including AI inventory management, AIRB operations, and AI risk assessments
• Manage intake, triage, and tracking of AI use cases across the enterprise, ensuring timely and risk-aligned reviews
• Support the implementation of technical tooling and automation to streamline governance workflows
• Draft and maintain governance documentation, including process maps, standard operating procedures, and audit artifacts
• Partner with Compliance, Legal, and Technology teams to ensure alignment with regulatory requirements (e.g., EU AI Act, Executive Orders) and internal policies
• Coordinate communications and training efforts related to Responsible AI governance, including stakeholder newsletters, guidance updates, and SharePoint content management
• Contribute to the development of metrics and dashboards to monitor governance effectiveness and identify areas for improvement
• Represent the RAI Program in internal forums and working groups focused on AI risk, compliance, and innovation enablement

 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor’s degree in Public Policy, Business, Technology, or related field
• 5+ years of experience in program or project management, preferably in a compliance, risk, or governance function
• Demonstrated experience managing cross-functional initiatives with multiple stakeholders
• Familiarity with AI/ML technologies, data governance, or digital health innovation
• Proficiency with Microsoft Office Suite, SharePoint, and project management tools
• Solid writing and communication skills, with the ability to translate complex concepts into clear, actionable guidance

 

Preferred Qualifications:

• PMP or equivalent project management certification
• Experience in healthcare, life sciences, or regulated industries
• Experience in AI, data, or related governance function, establishing or enforcing best practices, standards, and ethics
• Experience in development or executing an AI product or service in health care 
• Experience supporting audit readiness or regulatory compliance initiatives
• Experience in working with cross-functional and distributed teams in a global and diverse environment
• Experience owning end to end program management 
• Understanding of AI governance frameworks (e.g., NIST AI RMF, OECD Principles, EU AI Act)

 

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

 

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $110,200 to $188,800 annually based on full-time employment. We comply with all minimum wage laws as applicable. 

 

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

 

 

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

 

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.