Director Resilience – Global Crisis Management (GCM)- Remote or on site hybrid in MN or DC

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Within the Enterprise Security and Resilience Office (ESRO) we are the first-line defense against securing the largest healthcare company in the world against security threats.  We are focused on transformation by strengthening our cyber defenses, ransomware resiliency, mitigating vulnerabilities, and better securing all aspects of our company, globally.  We are vigilant and passionate about protecting the sensitive data of our members and providers and are committed to leveraging every tool, partnership and process needed to enhance our security posture.  It is our duty to protect the information of those we serve and help fulfill our mission of making the health care system work better for everyone. 

If you are located in MN or DC, you will have the flexibility to work remotely* as you take on some tough challenges.  This position follows a hybrid schedule with four in-office days per week.

Primary Responsibilities:

This position serves as a leader on the Global Crisis Management (GCM) team, responsible for the Training & Exercise, After-Action Review (AAR), and the Member & Clinical Disaster Support (MCDS) programs.  The incumbent will be responsible for the continued growth and oversight of the GCM training and exercise program, which is focused on training and exercising GCM partners on response plans. The AAR program ensures a focus on continuous improvement, learning and enhancing response through consistent assessment of event actions. Incumbent will be responsible for program management and expansion. The MCDS program is an extension of the All-Hazards GCM response plan and assists in coordinating support for members and patients impacted by severe weather and other events that impede access to care.  The GCM role focuses on communication and coordination with clinical, operations, and regulatory partners across the enterprise. Incumbent is responsible for program oversight and further development of process and communications in coordination with enterprise clinical leadership.  As a leader on the Global Crisis Management team, incumbent will be expected to assume various responsibilities during events and crises impacting the enterprise. 

• Oversight: Oversees all aspects of assigned programs, sets program direction, maintains understanding of program progress, and identifies and communicates barriers and gaps impacting the program
• Training, Exercise and After-Action development: Working with GCM team members, ESRO and Enterprise partners, continue building a comprehensive training, exercise, and after-action program to ensure the enterprise is continually preparing, testing, and enhancing plans and team readiness. Ensure multi-year training and exercise calendar is maintained, and develop, facilitate, and document exercises for ESRO plans within the scope of the program. Continually assess ways to enhance and challenge teams to foster and enhance readiness.
• MCDS: Understands the impacts natural weather events have on populations and communities served by UHG and what resources may be necessary to support these populations impacted by disasters. Works with partner teams to ensure resources are made available for impacted populations in line with voluntary and regulatory requirements
• Team Alignment: Ensures that partner teams within and outside of ESRO are aligned to training and exercise plans.  Identifies and works to resolve conflicts and other issues that may impede program goals
• As a leader on the Global Crisis Management team, incumbent will be part of all-hazards response. Role will require off-hour support during event and crisis response.
• 24×7 on-call support

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 5+ years of experience in the management of an exercise program, to include development, facilitation, and assessment of tabletop, functional and full-scale exercises
• 5+ years of experience with After-Action Review development, facilitation, reporting, and remediation compliance
• 5+ years of progressive people leader experience
• 3+ years of experience participating in event response and recovery activities
• 3+ years of experience interfacing with senior executives

Preferred Qualifications:

• Experience in the healthcare industry 
• High-level knowledge of incident management/incident command best practices and systems 
• Understanding of risk management, mitigation, and resiliency 
• General understanding of federal and state health agencies and programs 
• Demonstrated ability to make critical decisions with limited information 

Additional Qualifications: 

• Solid communication:  ability to communicate ideas clearly and concisely 
• Problem-solving:  identify and solve complex problems in high-pressure situations; ability to think critically and creatively to come up with practical solutions. 
• Decision-making:  weigh the pros and cons of different options and quickly make confident decisions; ability to make decisions with limited information 
• Listening and synthesis:  efficiently seek out and understand different perspectives; use that information to make better decisions. 
• Leadership:  take command in high-stress situations; inspire and motivate the team, while also providing clear guidance and direction; prioritize tasks based on their urgency 

  *All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $132,200 to $226,600 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.