I O Engineering Consultant – Infra PM

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

We are looking for a positive and eager I O Engineering Consultant who can be inserted within an already dynamic team and thrive. This role provides exceptional «White Glove» Level 1 desktop setup and support remotely to Clinicians during both Optum network and device cutovers and Business White Glove one on one support sessions.

Shift Timings: 6:00 PM-3:30 AM IST

Primary Responsibilities:

• Build, configure, and ship new integration devices
• Process returns, update Asset Management records, and arrange for shipping of returns
• Communicate with end users and provide technical support
• Troubleshoot issues related to software, desktops, laptops, and network connectivity
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• HS Diploma/GED (or Higher)
• 2+ years of experience configuring and deploying desktop operating systems (Windows 7 & 10) with Altiris
• 2+ years of experience configuring and troubleshooting desktop hardware (Dell, HP)
• 2+ years of Technology Support experience
• Demonstrated excellent time management skills and the ability to prioritize work and openly communicate in a highly dynamic professional environment

Preferred Qualifications:

• Experience providing remote white glove support for setting up new computer systems
• Experience in remote technical assistance and IT support, solid problem-solving and communication skills
• Experience writing technical documentation
• Experience assisting End Users in setting up Logging in to, Program Setup, and accessing Network drives
  • Proven effective written and verbal communication abilities in a business environment
• Experience with troubleshooting and resolving Citrix virtual desktop and application issues for end users
• Retail or customer service experience
• Basic understanding of SmartSheet
• Proficient in Office 365 software
• Proven ability to provide first level technical support to end users via teams or email
• Proven ability to troubleshoot and resolve hardware and software issues with the ability to escalate if needed
• Proven ability to ensure timely and effective communication with customers
• Proven ability to prioritize and manage multiple customers
• Proven ability to deliver exceptional customer service with a positive attitude

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.