Principal Capacity – Technical Performance Management

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Position Summary

The Principal Capacity Manager is responsible for overseeing the capacity planning, forecasting, and performance optimization of enterprise infrastructure across the virtual, physical, and managed service environments. This role provides expertise in workload optimization, virtualization, ESX hardware performance, and license optimization.

Operating in a highly collaborative, matrixed, and managed‑services environment, the Principal Capacity Manager leads enterprise‑wide capacity strategy, ensures the integrity and efficiency of compute resources, and leads a high-performing technical team. This role works with major infrastructure initiatives, providing mentorship, cross‑team leadership, and advanced analytical insights.

Primary Responsibilities:

• Leadership and People Management
• Lead, mentor, and develop a team of infrastructure, virtual platform, and capacity management professionals
• Define workforce strategy, skills development, succession planning, and performance management
• Serve as a senior escalation point for infrastructure incidents and complex technical decisions
• Lead cross‑functional initiatives, infrastructure projects, and capacity‑driven transformation programs
• Communicate complex capacity and performance insights to senior leadership and non‑technical stakeholders
• Infrastructure and Virtualization Management
• Oversee capacity planning and performance optimization for VMware ESX, virtualized workloads, and physical server hardware to meet resiliency and performance SLA’s
• Use data analytics and forecasting models to anticipate growth, mitigate risk, and optimize resource utilization
• Direct workload placement decisions to balance performance, resiliency, and cost across on‑prem environments
• Provide technical guidance for infrastructure consolidation and lifecycle planning
• Workload Optimization nd Performance Engineering
• Conduct detailed workload analysis to identify inefficiencies, performance risks, and consolidation opportunities
• Recommend changes to resource allocation, VM right-sizing, and storage recovery
• Lead root‑cause analysis for capacity‑related incidents or performance degradation
• Maintain oversight of enterprise virtualization, OS, and vmware licensing entitlements
• Analyze license consumption data and ensure compliance across managed and unmanaged environments
• Execute license optimization strategies to reduce costs and eliminate over‑provisioning
• Infrastructure Capacity Strategy and Forecasting
• Maintain enterprise capacity models for compute and virtualized environments
• Partner with various Business teams to gather their immediate and long-term capacity projections
• Execute forecasting plans based on business demand, workload growth, and technology trends
• Data Analytics, Modeling and Reporting
• Use SQL, Excel, and visualization tools to analyze performance, capacity, and consumption trends
• Build and maintain dashboards, utilization models, and operational metrics to maintain performance and cost
• Validate data accuracy across internal systems and managed‑service provider reports
• Lead or contribute to service reviews, contract interpretation, and issue escalations
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• 10+ years of experience in infrastructure capacity planning, virtualization, data analytics, and infrastructure engineering/project management
• Expert level experience with:
• Virtualization platforms (VMware)
• Infrastructure capacity management and forecasting
• Data analysis using advanced SQL, AI Tools, Python, and Excel
• Solid experience with solution engineering, load balancing, DR methods, network infrastructure, and storage technologies

Preferred Qualifications

• License management and vendor governance
• Experience with FinOps or cloud cost‑optimization frameworks
• Experience presenting to executive leaders and influencing strategic decisions
• Knowledge of ITIL or service‑management practices
• Knowledge of Cloud Platforms: AWS, Azure, GCVE

Key Competencies

• Strategic thinking and execution
• People leadership and talent development
• Data‑driven decision making
• Financial and cost management acumen
• Cross‑functional collaboration
• Solid communication and executive presence

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.