Medicaid Member Services Business Operations Lead – Arkansas

Primary Responsibilities:

The Medicaid Member Services Business Operations Lead is responsible for the following, including but not limited to:

• Process Documentation & Governance: Identify, document, and secure DHS approval for all business rules and processes established by OSGS, managing this lifecycle both before and after system go-live
• Expansion Oversight: Lead Contact Center development and expansion activities, including conducting high-level interviews and discovery sessions with various DHS divisions
• Business Process Improvement: Proactively recommend enhancements to existing business processes to ensure the Contact Center provides maximum functionality and cost-efficiency to DHS
• Change Management Consulting: Oversee and provide expert consultation on change management practices for both OSGS and DHS staff to ensure smooth transitions and high adoption rates
• Strategic Planning: Lead the development and ongoing maintenance of the Interview Plan and Transfer of Operations Plan
• Stakeholder Management: Foster and maintain strong relationships with key stakeholders to ensure the long-term vision for Contact Center expansion is met and sustained

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
 

Required Qualifications:

• 9+ years of experience in Health Care, Business Administration, Information Technology, or a related field (combination of education and experience accepted)
• 5+ years of experience in management consulting and/or business analytics, specifically on projects of similar scope and complexity
• Experience within Human Services
• Proven background and hands-on experience in formal change management practices
• Demonstrated in-depth knowledge of the OSGS solution; must have successfully implemented and managed the solution in at least one environment of equal or greater complexity
• Demonstrated ability to draft complex business documentation and interface with government leadership
• Reside in the state of Arkansas to perform the duties of this role
• Willing/able to travel approximately 10% of the time as business needs dictate

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $112,700 to $193,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.