Employee Engagement & Development at UnitedHealth Group

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Employee Engagement & Development at UnitedHealth Group

Tuesday, November 29, 2016

      Preeti, Human Capital Partner

At UnitedHealth Group, we are committed to employee engagement & development. Meet Preeti, Human Capital Partner sharing importance of employee engagement to her as a leader with UnitedHealth Group.

1. Can you tell us a little about yourself and how you got to your career with UnitedHealth Group?

I am a management graduate and have been a human capital professional throughout my working career. An opening came up and who would pass up an opportunity to work for one of the most diversified health and well-being companies in the United States, providing health care coverage and benefits through UnitedHealthcare and Information and Technology-enabled services through Optum.

2. Can you tell us something you are passionate about and how you bring that passion to work?

It’s all about people. We survive and thrive as human beings because we co-exist with other human beings…..our families, friends, colleagues – all of this constitutes our world. I am passionate about people, and the mission of our organization is also all about people. “We help people live healthier lives and help make the health system work better for everyone.” Our work is aligned around 5 basic values: Integrity, Compassion, Relationships, Innovation and Performance.

3. What is the most challenging part of your role?

I am the HR Business partner for Technology workforce within Optum Global Solutions. 8000+ workforce and growing by the day, spread across geographies – each one of them a unique individual, varied expectations from the organization, diverse professional aspirations – yet each one contributing to the larger purpose of our enterprise mission. What more challenges could one look for? Every day I come to work - think, strategize and execute on how we keep our workforce engaged and provide the best in class ‘employee experience’ 24/7, 365 days of the year. 

4. Tell us more about the culture at UnitedHealth Group.

In our organization, we have the Culture Office that is run under the stewardship of our CEO, Steve Hemsley himself. Not only do we believe that the culture shaping process should be owned by the CEO and senior leadership but we practice that too. We ensure that our leaders have a clear, compelling purpose for themselves and their organization, coupled with a strong business rationale to inspire a thriving organizational culture. We also support the process by resources and a systematic execution plan, like any other business strategy. We ensure that our leaders cast a powerful shadow; therefore the culture is explicitly defined via values and behaviors and modeled by the senior team. Its leaders leading leaders all way from, top to bottom.

5. What are some ways employees can feel value from working at UnitedHealth Group?

Our workforce is more than 240,000 worldwide and this includes 18,500 physicians and nurses on staff. Within Optum Global Solution we are about to cross the 30,000 employee mark and 10 years of global footprint. ‘Our People First’ philosophy helps us to keep our employees at the front and center of every intervention and program we drive within the organization.
A deep and wide understanding of health care domain, opportunities to harness our $2.9 billion annual spend on technology and innovation, our engagement, development and rewards frameworks designed indigenously and also with the help of experts, avenues to further your skill sets – be it in health care, technology, leadership – we offer a full scale repertoire of career streams anyone would want to explore throughout their working life with us.

6. How important is employee engagement for you as a leader? And what are some of the ways you engage your team?

I always reinforce this fact when I am in conversations with prospective hires - our rise is not only about financial performance, but it is also about an engaged sea of 240,000 global workforce that enables our organization year on year to outdo our financial performance of the year gone by. So, it is about our people and the passion they bring to work every single day.
The rules of engagement are very simple – our 5 core values – Integrity, Compassion, Relationships, Innovation and Performance. Every manager practices these values and creates an eco-system that enables the team members to thrive. I follow the same rules of engagement.

7. What are some of the other ways we acknowledge great talent at UnitedHealth Group?

There are many ways in which we acknowledge great talent, would specifically like to call out two – systemic and non-systemic. We have an enterprise rewards framework/platform ‘BRAVO’, managers are self-sufficient to use the platform to acknowledge and recognize talent and behavior both. Non-systemically, learning opportunities, career and growth avenues, open culture, emphasis on innovation – everyone is encouraged to explore their potential and in turn the organization is always willing to invest in its people.

8. What kind of growth & development opportunities one gets at UnitedHealth Group?

As an enterprise we are engaged on both benefits and services side – UnitedHealthcare offers the full spectrum of health benefit programs for individuals, employers, military service members, retirees and their families, and Medicare and Medicaid beneficiaries. On the health services side, Optum is a leading information and technology enabled health services business dedicated to modernizing the system and improving the health of people and communities.
So one can walk into our organization and explore opportunities in healthcare benefits, services, technology, research and innovation, strategy, big data ….. the list can go on and on. The enterprise not only enables career exploration and development in your chosen career path but also encourages you to look across our businesses, plan your learning roadmaps, develop yourself and stretch.

9. What is Optum Global Solution’s relation with UnitedHealth Group?

Optum is the information and technology enabled health services business of UnitedHealth Group. The global delivery footprint is Optum Global Solutions.

10. What is the work environment like at UnitedHealth Group India?

Our mission and values – we systematically reinforce at the individual, team and organization level.
This all gets reflected in our everyday institutional practices, systems, performance drivers and capabilities and helps us to create a progressive and open work environment. There is a lot of thought put into our communication, training, measurement, rewards and reinforcement, performance management, other operational processes, and even physical layout.

11. Where do you see our business going in the next 5 years?

Growing, but more than growth we have recently been ranked first in the health care industry for the third consecutive year by The Civic 50, a Points of Light initiative that highlights companies that improve the quality of life in the communities where they do business. So for not just the next 5 years, but for foreseeable future I see each one of us contributing to our mission of helping people live healthier lives and helping make the health system work better for everyone - whether I am an actuary, a data scientist, a technologist, a physician…..

12. What advice would you give to a candidate who is applying at UnitedHealth Group?

Connect to the larger purpose of the organization, be open to learning and change, make informed choices and rest will all fall in place

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