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November is Military Month at UnitedHealth Group

Monday, October 17, 2016

November is Military Month at UnitedHealth Group

UnitedHealth Group is proud that so many veterans and their families choose to work here. We know that those who serve or have served have special skills that can be applied in helping deliver best-in-class health care benefits and services. During the month of November we take time to honor our employees who have served in the military.

Integrity, compassion and performance are some of the values at UnitedHealth Group, but veterans Arthur & La Shaun were living them with conviction long before coming to work here. Arthur is a portfolio director within UnitedHealthcare Military & Veterans and La Shaun is a Customer Care Advocate. We spoke with them to find out how their time in the military translates into their roles at UnitedHealth Group.

How do you describe what you do to family and friends?

Arthur: My job is similar to a 401K manager who manages people's money. I help our business and technology executives identify and prioritize the best ways to spend their technology dollars.

La Shaun: I help people live healthier lives by verifying benefits, examining claims and helping them with their health plan needs.

What personal strengths do you bring to your job?

Arthur: No day is ever the same, and no single answer is the correct answer. I help the executive team identify their options and also understand the implications of all those options. Just like being in the military, we keep going until we have a solution.

La Shaun: Being an attentive listener. My experience in the military taught me you can help a situation more by listening rather than speaking all the time. In my job, I've learned that if I listen to someone long enough I can zero in on the main challenge. Once I hear what they really need, I can assist them.

Do you see any overlap between your current job and your time in the military?

Arthur: Absolutely. A key tenant of being in the military is always accomplishing your mission, no matter any obstacles. It's about adapting, overcoming and improvising to get the job done. Working at UnitedHealth Group, it's important to have that philosophy.

La Shaun: In the military, whatever task you take on is going to be completed. You always follow directions, you always pay attention to details, and you always fulfill the goal. It's the same thing I do at UnitedHealth Group.

Why is military service important to you?

Arthur: Military service has given me a great sense of accomplishment for what I've done, especially coming from an immigrant family and serving this country. That's one reason I work with the non-profit NAMES Foundation, to ensure the legacy of my cousin Nicholas Madrazo who was killed in Afghanistan in 2008. It's a small way for our family to ensure that Nick's life is never forgotten, and also have a lasting impact for other veterans and their families.

La Shaun: My time in the military really helped me in the areas of discipline and developing the perseverance to complete a task. There's an emphasis on accepting a challenge, exceeding expectations and being reliable. Everything I learned from that experience I still carry today, in the way I raise my children to be respectful and the way I treat our members with respect. Sometimes that attitude of respect and politeness is all it takes to break the ice with a member.

What should a veteran know before joining our company?

Arthur: Any veteran interested in joining UnitedHealth Group should know they have a home here. This company has done a phenomenal job of not just serving the military community but also recruiting veterans into our employee ranks. That's very important to me, and it's one of the key reasons I'm here.

La Shaun: There are different levels of employment here, and there's always room to grow. If you work hard, there are rewards. The most important thing is to be honest, have integrity and do your job well.

What are you most grateful for?

Arthur: I'm most grateful for my health, the health of my family and the people who are closest to me. Maybe I'm just getting older and more introspective, but having good health and a good career is something to celebrate every day.

La Shaun:  I'm so grateful to be here—I actually applied to work at UnitedHealth Group ten different times. Now I have my foot in the door and  it's time to excel.

 

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