A Day in the Life - An Interview with an Optum HouseCalls Nurse Practitioner and a UnitedHealthcare Nurse Case Manager

Improve the lives of others while doing your life's best work.SM

My Saved Searches (0)

Careers | Our Businesses | Culture

A Day in the Life - An Interview with an Optum HouseCalls Nurse Practitioner and a UnitedHealthcare Nurse Case Manager

Monday, July 9, 2018

A Nursing career at UnitedHealth Group can be challenging, yet very rewarding at the same time. Our Registered Nurses and Nurse Practitioners are caregivers through and through. At UnitedHealth Group, they work in a fast-paced environment directly with patients providing compassionate, personal care.

Meet Charlie, Registered Nurse Case Manager for United Healthcare and Mady, Nurse Practitioner for Optum House Calls.

What does a typical day look like for you?

Charlie: Emails, LearnSource and follow-ups are the first thing I conquer every morning, followed by phone calls to medical providers and members. I then meet with my members and their families in their homes to assess for unmet needs and to see how they are doing. Then I return to the office to work on how and what I am going to put in place to get those needs met.

Mady: The beginning of a typical day as a House Calls NP starts with getting organized and mapping out the day. Usually I call the members a day before the scheduled visit and give them a timeframe of when I will be arriving to their homes.

What does it take to be successful in your job?

Charlie: Compassion, perseverance and thick skin

Upon initial meeting, my members equate me as United Healthcare in general.  If they have had one bad experience previously, then I am the one who hears those frustrations. My desire is to prove to them that I am here to be their advocate. In order for a member to truly embrace that I am there to help, they have to know that I am listening to every word they say.  I want my members to feel heard.

Mady: I think that if a person possesses the following traits: outgoing, attention to detail, independent and self-motivated, they have the potential of becoming successful here. Having an attention to detail and being independent are important because in my field I am by myself without the aid of nearby co-workers and without direct supervision; I must be hypersensitive to details.

And what are the benefits working as a telecommuter?

Mady: As with any medical career, a telecommuter NP role comes with a certain pressure to get things done. That said, time constraints are much lower than most traditional NP roles and the simple act of meeting the member on their “home court” can make all the difference in terms of comfort and ability to connect with a member. Even if you’re not the kind of person who needs a “thank you” for a job well done, it’s nice to note all the measurable ways you can improve lives with a simple but comprehensive House Call visit.

What’s the most important thing someone should know before joining our company?

Charlie: Be prepared for change. One thing that really sticks out to me about United Healthcare is they encourage innovation. If something isn’t working, they will change it until it does. I appreciate an organization that is willing to address difficulties and work to fix them.

Mady: We are visitors in our member’s homes, therefore we must be able to bring compassion and passion, energy and dedication to every home visit that we make.

Describe the work environment at UnitedHealth Group and how does it help you thrive in your career?

Charlie: My immediate team is amazing. We have been here together since the start of our particular program. I think the camaraderie between staff and knowing that help is a phone call or email away gives me the encouragement I need to know I am doing the right thing.  Being able to brainstorm with my teammates is helping me to grow as a case manager.

Mady: Since day one it was transparent that UnitedHealth Group fosters an environment characterized by collegial relationships between NPs and their clinical team managers. They provide clear visibility of the NP role, and available support for the NP. Our clinical team managers are our support and our lifeline. I have been fortunate to have three clinical team managers and all were always readily available and eager to assist in me in any way possible.

What are the career opportunities nurses can get here?

Charlie: My manager keeps us informed of opportunities for advancement when they come along.

Mady: They created a Program called APEX which gives NPs the opportunity to move up the clinical ladder with monetary bonuses for each step.

You can visit our Clinical Careers page to learn more about our opportunities and how you can provide leadership and contribute in ways that can affect millions for years to come.

You can also Network With Us to stay informed about UnitedHealth Group career-related news and information.

Share This:

Related Blog Posts

CarlA_Work_375x275

Clinical Careers in the Corporate Setting – Interview with Ryan Benedicto, Clinical Director for Optum in the Philippines

Ever wonder how it is like to have a clinical career in the corporate setting? Ryan, our Clinical Director for Optum in the Philippines, shares his experience on what it’s like to have a clinical career in the corporate world. As a leader at Optum, the fastest growing part of UnitedHealth Group, he also shares how he engages his team, and how he guides them in their career growth.

Learn More

GlendaG

Palliative Care at UnitedHealth Group: Q&A with Nurse Practitioner, Gregg S.

Across the US, the approach to end-of- life care is growing more sophisticated and compassionate every day. Today, especially in companies like ours, Nurse Practitioners are working with providers to give comfort and relief to patients while ensuring that they receive care that's aligned to their wishes. UnitedHealth Group chatted with Palliative Care NP, Gregg S. to provide real insight about a Palliative Care career path.

Learn More

Shanterra_375x275

Working with UnitedHealth Group is challenging but extremely fulfilling at the same time

Shikha is working as a Recruiting Manager with UnitedHealth Group in the Talent Acquisition team and is responsible to hire the hard to find Finance & Accounting talent. Read the blog to know her personal experience of working as a recruiter here.

Learn More