Fernando says the greatest challenge of his work is meeting an endless stream of new goals. “You might reach today’s goal, but it doesn’t mean you’re done,” he explains, “because tomorrow there is just a bigger one.” He’s not intimidated by the pressure because he enjoys the feeling of a job well done, including the recognition it brings. He gets the same sense of satisfaction from cooking and cherishes positive feedback about his meals. In the kitchen or at work, Fernando strives to deliver nothing less than perfection.
How do you describe your job to family and friends?
I’m an administrative analyst in the hospital billing area.
What are some of the greatest challenges you need to take on in order to be successful in your role?
The routine can be stressful because we have goals and results to achieve every day, every week. Usually we can reach all of them, but there’s a lot of pressure to do it.
When you’re facing that challenge, what are some of your personal strengths and abilities that come into play?
I’m very organized, almost a perfectionist. If someone asks me for something, I send it with an additional mountain of information because I know they’ll need it. The leadership team has come to expect it of me now.
What are the elements of your job you love?
We resolve so many problems every day, and I really like to be inside the process of making that happen.
What interests or passions do you have outside of work?
I love cooking for fun on the weekends and getting great feedback from someone who enjoys the meal I prepared.
How do some of the elements or traits you possess for those passions and interests show up when you are at work?
In the kitchen, you have to be organized to reach perfection with the food and please the people you’re cooking for. Organization is also important at work because it helps us reach our daily goals and satisfy leadership.
How does the work environment at UnitedHealth Group make the most of your talents and skills?
There’s a lot of opportunity here and every time I reach a new objective, the company gives me a new goal.
How have you grown at UnitedHealth Group?
I’ve rotated through a lot of places in the hospital, and because of my work and dedication I was promoted to manage a team of eight to ten people. It’s a new challenge, but we’re already making progress.
What’s the most important thing someone should know before joining our company?
If you demonstrate dedication and performance, your work will get noticed and you’ll be recognized for that.
What do few people know about you that they would be surprised to learn?
I think most people don’t know I work in a kitchen on weekends for fun.
What are you most grateful for?
I’m grateful for the opportunity to help others.