La Shaun W.

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La Shaun W. | National Guard Veteran & Customer Service Advocate

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Integrity, compassion and performance are some of the values at UnitedHealth Group - but La Shaun was living them with conviction long before becoming a Customer Care Advocate in 2013. He says that time in the military when he was younger trained him in the discipline of accepting a challenge and staying with it until completion. That might be why he compares his job to the importance of "being on the front line", why he smiles so much when he talks about helping customers, and why his voice exudes such gratitude and respect in describing the career opportunity he found here. We're glad he's here, too, and we can't wait to see what develops. 

"More than anything, the military taught me how to accept a challenge and complete a task. It also taught me how to interact with all types of people. I use those qualities every day here at UnitedHealth Group."
La Shaun
La Shaun

How do you describe what you do to family and friends?

I help people live healthier lives by verifying benefits, examining claims and helping them with their health plan needs.

What personal strengths do you bring to your job?

Being an attentive listener. My experience in the military taught me you can help a situation more by listening rather than speaking all the time. In my job, I've learned that if I listen to someone long enough I can zero in on the main challenge. Once I hear what they really need, I can assist them.

Do you see any overlap between your job and your passion?

In the military, whatever task you take on is going to be completed. You always follow directions, you always pay attention to details, and you always fulfill the goal. It's the same thing I do at UnitedHealth Group.

Why is your passion important to you?

My time in the military really helped me in the areas of discipline and developing the perseverance to complete a task. There's an emphasis on accepting a challenge, exceeding expectations and being reliable. Everything I learned from that experience I still carry today, in the way I raise my children to be respectful and the way I treat our members with respect. Sometimes that attitude of respect and politeness is all it takes to break the ice with a member.

What do you love most about your job?

I love helping people, especially when a member goes away satisfied and then tells me about it. I want them to be happy at the end of our conversation, and more importantly to understand what we just talked about.

How does the environment at UnitedHealth Group help you do your best?

It's a structured environment, with a lot of tools and standard operating procedures in place to help us be the best at what we do.

What should someone know before joining our company?

There are different levels of employment here, and there's always room to grow. If you work hard, there are rewards. The most important thing is to be honest, have integrity and do your job well.

Favorite person, living or dead?

Martin Luther King, because he was all about equality and he loved everybody regardless of creed or color or race.

Luxury hotel or cabin?

A cabin, because I love fishing, and I love the solitude and quiet of the outdoors.

Favorite food?

Pan-fried walleye or salmon.

Favorite movie and why?

The Ten Commandments, because I was raised on those principals.

What would people be surprised to learn about you?

I'm extremely shy. When I signed up for this, do you know how many times I wanted to back out?

Most grateful for?

I'm so grateful to be here—I actually applied to work at UnitedHealth Group ten different times. I just got my foot in the door and now it's time to excel.

How do you describe what you do to family and friends?

I help people live healthier lives by verifying benefits, examining claims and helping them with their health plan needs.

What personal strengths do you bring to your job?

Being an attentive listener. My experience in the military taught me you can help a situation more by listening rather than speaking all the time. In my job, I've learned that if I listen to someone long enough I can zero in on the main challenge. Once I hear what they really need, I can assist them.

Do you see any overlap between your job and your passion?

In the military, whatever task you take on is going to be completed. You always follow directions, you always pay attention to details, and you always fulfill the goal. It's the same thing I do at UnitedHealth Group.

Why is your passion important to you?

My time in the military really helped me in the areas of discipline and developing the perseverance to complete a task. There's an emphasis on accepting a challenge, exceeding expectations and being reliable. Everything I learned from that experience I still carry today, in the way I raise my children to be respectful and the way I treat our members with respect. Sometimes that attitude of respect and politeness is all it takes to break the ice with a member.

What do you love most about your job?

I love helping people, especially when a member goes away satisfied and then tells me about it. I want them to be happy at the end of our conversation, and more importantly to understand what we just talked about.

How does the environment at UnitedHealth Group help you do your best?

It's a structured environment, with a lot of tools and standard operating procedures in place to help us be the best at what we do.

What should someone know before joining our company?

There are different levels of employment here, and there's always room to grow. If you work hard, there are rewards. The most important thing is to be honest, have integrity and do your job well.

Favorite person, living or dead?

Martin Luther King, because he was all about equality and he loved everybody regardless of creed or color or race.

Luxury hotel or cabin?

A cabin, because I love fishing, and I love the solitude and quiet of the outdoors.

Favorite food?

Pan-fried walleye or salmon.

Favorite movie and why?

The Ten Commandments, because I was raised on those principals.

What would people be surprised to learn about you?

I'm extremely shy. When I signed up for this, do you know how many times I wanted to back out?

Most grateful for?

I'm so grateful to be here—I actually applied to work at UnitedHealth Group ten different times. I just got my foot in the door and now it's time to excel.