The key to compassion is being able to put yourself in someone else's shoes. That's how Patricia describes it, as she talks about coaching her daughter in gymnastics. She was a gymnast herself for seven years, and she remembers the challenge of working through moves, over and over. Compassion makes her a better coach for her daughter, and it also makes her better at helping people understand their health care options. Because when someone is facing the complexity of treatment choices, insurance options and service providers, it helps to have a patient person guiding you through it. It helps to have someone like Patricia.
How do you describe your job to family and friends?
I tell them I help people make important decisions about their health care.
What are some of the greatest challenges you face in your job?
I think the biggest challenge is knowing I can't always help everybody with everything.
When you’re facing those challenges, what are some of your personal strengths and abilities that come into play?
To face that challenge, I have to be compassionate all the time, with everybody. That's my number one goal.
What are the elements of your job you love?
I love being able to help people when they call and they're confused — and by the time we hang up, I've clarified things and they know exactly what they're facing. I love being able to guide people through the complexities of health care.
How do those same elements show up in the passions and interests you pursue outside of work?
I've always enjoyed teaching and helping people — just like I do with my daughter's gymnastics. It brings me joy to be able to guide her in the same way I can guide a member in learning about their health insurance.
How does the work environment at UnitedHealth Group make the most of your talents and skills?
Helping people is really my passion. It feels really good to be able to teach somebody and guide them towards mastering something they feel strongly about, whether that be gymnastics or health care.
How have you grown at UnitedHealth Group?
I've become more patient. I struggled with that before, but now I help people all day who need time and patience and positive energy.
What’s the most important thing someone should know before joining our company?
You need to be compassionate, patient and willing to learn new things. Compassion is everywhere here.
If you weren’t working at UnitedHealth Group or doing what you do today, what would you be doing?
I'd be working with underprivileged youth. It really fits my personality, because I've had different struggles in life and I can show them there are a lot of opportunities out there for them.
Favorite person, living or dead?
Kevin Hart – he's the funniest man on earth. When I've had a bad day, I put him on and it's all better.
What do you like more—luxury hotel or cabin? Why?
A luxury hotel, because I don't do cabins and I don't like bugs!
What is your favorite movie and why?
Cinderella, because she had a rough life and at the end she wins.
What are you most grateful for?
I'm most grateful for my faith and family.