What is Susan thinking about when she steps onto the ice and starts building momentum on tiny blades that propel her across the rink? We know it's not the insurance plans and risk assessments she worked on during the day—she leaves those behind with each strong glide. Figure skating is her passion, and it parallels her work as an actuary analyst: the smallest miscalculation can lead to painful consequences. Both require diligent concentration and smooth, practiced adjustments. Susan tells us that she's been figure skating since she was four years old, and she relishes the creative problem solving. At this point, we have to wonder: which endeavor was she born for - her career or her passion? We say it was both.
How do you describe your job to family and friends?
I assess risk, price health insurance plans and reserve the money that actually pays the bills.
Describe the biggest challenge of your role.
My biggest challenge is helping clients figure out what they actually want, versus what they think they want.
Do you see any overlap between your job and your passion?
When you look at my role as an actuarial analyst and my passion as a figure skater, both require a lot of precision. In figure skating, every movement needs to be precise so you don't fall. And in my work, the numbers have to be precise or it could cost our members more money than it needs to.
Why is your passion important to you?
I've been figure skating since I was four years old; it's challenging and requires a lot of dedication. But when I step onto the ice everything is quiet and calm and super relaxing. I don’t back away from challenges, I face them head-on in the rink as well as at work.
What do you love most about your job?
The rising costs of health care presents a very large problem for actuaries, and it's a puzzle we have to figure out. This is a fascinating time to be an actuary at UnitedHealth Group and I love the challenge of making health care affordable for everyone.
How have you grown at UnitedHealth Group?
I'm in the Actuary Student Program here and it's fabulous. I can study at work as well as on my own time, to get through the exams as quickly as possible.
What should someone know before joining our company?
As an actuary professional, you'll find more opportunities at UnitedHealth Group than anywhere else. From pricing to reserving to consulting, you can do something different every single day.
Favorite person, living or dead?
My grandpa. He's the smartest person I've ever known, and he never even graduated from high school.
Luxury hotel or cabin?
I'd prefer a cabin for the solitude and the ability to unplug.
Genuine Italian food – I mean actually being there and eating any sort of pasta. The greatest thing ever!
What would people be surprised to learn about you?
I'm a huge sports fan and I go to many different sporting events every year.
Most grateful for?
My family. They've been there for everything and have supported me through this whole lengthy actuarial exam process.