One of Teresa’s greatest strengths is her tenacity. When faced with a challenge, she doesn’t stop until she’s found the solution. It’s why she succeeds as a telecommuting senior quality analyst with UnitedHealthcare Military and Veterans, and it’s the driving force behind why she founded a non-profit organization for wounded vets. Knowing what it takes to be a Marine and seeing what other military and veterans have gone through in their service to the country, Teresa is resolutely dedicated to helping them get the benefits they deserve at work and in her own time. When she sits down with veterans on a military base, she hears the stories they won’t share with family or friends. It’s because she’s a veteran, too, and she understands like no one else would. It’s also why there’s no one else she’d rather serve in her work at UnitedHealth Group.
How do you describe your job to family and friends?
My job is to make things as simple as possible for military and veterans. We look for gaps in the health care system and ways to improve it, so they don't have to worry about authorizations and referrals, but can focus on serving our country.
What are some of the greatest challenges you need to take on in order to be successful in your role?
One of the greatest challenges we face is working with many moving parts. We have to be flexible and versatile to look into different situations, discover the problem and create a solution.
When you’re facing those challenges, what are some of your personal strengths and abilities that come into play?
My military background is a strength I bring to work; I'm very tenacious. I don't stop. If there's a problem, I keep digging into it until we figure out how to fix it.
How do those same elements show up in the passions and interests you pursue outside of work?
My passion outside of work stems from the military and the veterans; I love working with them. I love being able to help a veteran by filling those gaps and helping them get the benefits they deserve, it's why I founded corpsconnection.org. It's the same thing we do at UnitedHealth Group: you see something that's not working correctly and you find a way to resolve it so it works smoothly.
Why is your passion important to you?
My passion and drive goes back to the veterans. When I see footage of what they went through, so we can enjoy what we have today, it makes me want to make sure they have their benefits, so they can enjoy life.
What’s the most important thing someone should know before joining our company?
There's a lot of room for growth. There are so many opportunities when you're working with a manager who actually cares and wants to see your career progress. They work with you to assist you, so you're not just sitting still. You're not just doing the same old job.
What are the elements of your job you love?
One of the things I love about my job is the ability to telecommute from home. The fact I'm able to get up in the morning and start my day right away, or take the dog for a run and come back. To have that quality of life is phenomenal. It's very rewarding to have the opportunity to do that.
What are you most grateful for?
To serve your country and give back to your community means a lot. I'm grateful for the opportunity to do that here at UnitedHealth group.