Thaysa S.

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Thaysa S. | Lifelong Learner & Billing Assistant

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When asked what she loves most about her job, Thaysa can't name a single thing. But that's only because she loves everything she works on. Her favorite aspect is taking an assignment and running with it, seeing how far she can evolve in her role. Which is exactly what she's done with her life, because Thaysa was born deaf but has constantly risen to every challenge. Her passion for learning fuels her success at work, where she communicates with the team through lip reading as well as writing. "People are curious about my struggle," she explains, "But they're also inspired by my fight for what I want and my courage to dream." Thaysa inspires us too, and we can't wait to see what she accomplishes next.

"Working makes me want to learn, and learning makes me a better person. I'm learning every day because it makes life more valuable."


Thaysa S
Thaysa S

What do you love most about your job?

I love every task and project, because it helps show what I'm capable of. I love the chance to evolve and prove that I can do anything, even being deaf.

How has deafness shaped you as a person?

When I was younger, it took much discipline and focus to learn sign language, how to read lips, and how to communicate with others. Communication was a struggle, but I never gave up on it.

What are some of your personal strengths and abilities that come into play at work?

I bring the same discipline and focus to my job. I was the first disabled person to work in this office, and I try to be an example of how a deaf person lives and functions in a work environment. I'm very determined when it comes to expressing myself, because I want to make sure everyone understands me well.

How do those same elements show up in the passions and interests you pursue outside of work?

I'm very dedicated to learning.  Working makes me want to learn, and learning makes me a better person. I'm learning every day because it makes life more valuable.

How have you grown at UnitedHealth Group?

My first job here was an entry-level role, and then my boss invited me to move into working with health insurance. He saw that I was capable and a hard worker, and because of that I learned I could do more.

What should someone know about working at UnitedHealth Group?

Working here is life-changing, and that change happens when you least expect it.

Who's your favorite person?

My grandmother is my favorite person.

What is your favorite movie?

The Fault in Our Stars.

What is the greatest adventure you've ever undertaken?

I've travelled a lot, and once I rappelled down the Véu de Noiva waterfall.

What are you most grateful for?

I thank my father for being a great counselor; he taught me a lot of things, made me feel safe. And also my grandmother, who made me feel capable and taught me what love is.