Administrative Trainer Associate

For those who want to invent the future of health care, here’s your opportunity. We’re going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.

The Trainer Associate will assign and monitor training completion for all OptumServe customers to ensure medical services are in compliance with current federal regulations and meet contract requirements.  This includes initial training, ongoing compliance training, periodic retraining, and corrective action retraining.  

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:
*    Assign appropriate training codes to provider contacts and practitioners
*    Assign and monitor completion of initial and compliance training in customer external platform and update in our internal system for tracking training compliance
*    Complete and monitor training re-certification and compliance reports
*    Determine need for corrective training based on analysis of check-listing reports per contract supported by network provider as well as via issues identified by interdepartmental communications; route tasks to Clinical Trainer personnel for follow-up as appropriate
*    Complete training reminders to practitioners telephonically and/or electronically in regard to: examinee and provider responsibilities, electronic document completion, service requirements and Provider Portal navigation
*    Staff the VA phone queues for VBA contract. Assist with all non-clinical questions, training completion and portal navigation. Escalate calls regarding clinical issues/concerns or complex issues to Clinical Trainers. Monitor department training compliance reports and assign follow-up when appropriate
*    Develop and maintain a general understanding of all OptumServe customers, clinical services, and contract requirements
*    Utilizing solid customer service skill sets, identify examiner process and technical issues. Determine potential resolution and proper escalation points within the business structure
*    Complete system – related tasks and department projects as defined by the VSPET leadership team
*    Develop and maintain a general understanding of VA customers, clinical services, and contract requirements

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Equivalent combination of education, experience and/or applicable military experience will be considered

Required Qualifications:
*    2+ years of experience in an office setting – customer service; administrative support; training support
*    Intermediate computer skills including Microsoft Office programs such as Microsoft Excel, Word and Outlook email
*    Demonstrated high level of verbal and written communication skills, including customer service skills
*    Proven ability to multitask, meet tight deadlines and problem solve in a fast-paced environment
*    Demonstrated excellent time management and organizational skills
*    Proven ability to work autonomously with minimal direction

Preferred Qualifications:
*    NIOSH Spirometry Certification 
*    National Career Readiness Certificate
*    Military experience
*    Knowledge/experience with adult learning principles
*    Experience working with Learning Management Systems (LMS) 
*    Knowledge of medical terminology

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $23.41 to $41.83 per hour based on full-time employment. We comply with all minimum wage laws as applicable

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

 
OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO