Commited. Compassionate. Dilligent.

Should you be working here? Well, if your friends, co-workers and family would describe you with three words at the top of this page, you could soon move beyond working here to leading here in a Customer Service role.

As UnitedHealthcare continues to expand and grow, we’re finding imaginative new ways to leverage our strengths and drive quality in every customer experience. UMR, a division of UnitedHealthcare, does just that. We offer a service to more than 2,000 client companies who issue or fund health care policies. We act as their third-party administrator, dealing directly with their members as we process and resolve health care claims.

This is a thriving business that’s having a huge impact on people’s lives and our own employees’ careers. Every employee here shares a passion for service and brings an unusual level of energy to their work. We’re pumped to come to work because we know that every call we take is an opportunity to take on our members’ needs and provide helpful solutions.

In this position, you’ll play a critical role in creating a quality experience for the callers that you connect with and those who you correspond with. Every interaction gives you that opportunity to improve the lives of our customers and exceed their expectations. We believe it takes special people to deliver this level of quality and impact.

Jobs here give back a huge measure of personal pride and the knowledge that you’re making a difference. Every day when you take on new challenges, you’re also helping to create history. You’ll be part of the change that makes health care work better for everyone. 

And that’s exactly why we say that you’ll be doing your life’s best work.SM