Customer Service & Call Center

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What inspires your life can transform your career.

Claire M. Humane Society Volunteer Customer Service Advocate

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What’s the difference between this and other customer service jobs? You. Better yet, you making a difference in the lives of our members every day. As a trusted member of our customer service team at UnitedHealth Group, your ability to listen, understand, research solutions and solve problems will drive positive health outcomes for our members. Whether they’re confused or frustrated or simply curious, your skills and patience will help you win the day and a lot of gratitude. We’ll support you with the latest tools, advanced, continuous training and the combined strength of a high caliber team. You’ll discover a wealth of pathways for professional growth within Customer Service and across our global company. Learn more about why this is the place to do your life’s best work.SM

What you Need To Know

  • We’ll rely heavily on your ability to multi-task during calls as you juggle engaging the caller and seeking out solutions.
  • This is a fast-paced, highly-structured office-based environment.
  • You’ll take calls from members and/or providers and use a variety of computer-based tools to research their specific benefits plans/coverage.
  • You will be measured on your performance with a focus on efficiency, accuracy, quality and attendance.
  • To be successful in this career, you’ll need to combine a high degree of compassion and emotional resilience as you help our members deal with tough situations.

What We Are Looking For

  • We are looking for people with at least 1 year of customer service or related experience.
  • We require an education level of at least a high school diploma, GED or 10 years of equivalent working experience.
  • Strong communication and customer service skills are essential.
  • Experience and strong aptitude with MS Excel, Word, Access and Outlook applications is essential.
  • Attention to detail is critical in this line of work as you will need to retain a lot of complex information.

Explore Customer Service and Call Center Careers

Correspondence Representative

You like working with people. And even more so, you like helping them. This is your chance to join a team dedicated to helping our members, customers and providers every day. More Information

Customer Service Advocate

As a customer service advocate, every call represents a new opportunity to help our members lead healthier lives. More Information

Customer Service Quality

Take this opportunity to join our elite team that works every day to ensure we are providing the best possible experience to our customers. Bring your analytical, auditing and process improvement skills to a role where you will analyze our current customer service processes and identify gaps to improve our overall effectiveness. More Information

Customer Service Representative

We're going to be keeping you busy as you help callers with plan selection and enrollment and help educate them about how to maximize their benefits, their health options and their overall well-being. More Information

Pharmacy Customer Service Representative

As a Pharmacy Customer Service Representative, you'll be a key member of our team as you field calls from physicians offices and hospital admissions teams to research coverages for our members. More Information

Product Support Representative

Bring your excellent customer service and product knowledge to a role where you will act as an outward-facing, dedicated resource for product support. You’ll be a key resource to our customers. More Information

Provider Customer Service Representative

You'll be a key member of our team as you field calls from physicians offices and hospital admissions teams to research coverages for our members. More Information

Service Account Management

We've worked like crazy to win client business and implement our services on their behalf. Now we'll count on you to develop positive relationships with those clients as you partner with them, provide ongoing consultation and uncover growth opportunities. More Information

Traffic Workforce Representative

Meeting our service level agreements is critical. And that's why we rely on brilliant people like you. When you bring your customer service and claims expertise to our traffic/ workforce management team, you’ll work to optimize the way our call center teams run. More Information
What it's like to be a Customer Service Advocate
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