Medical Assistant Receptionist Urgent Care Optum Tri-State

Opportunities with Optum in the Tri-State region (formerly CareMount Medical, ProHEALTH New York and Riverside Medical Group). Come make a difference in the lives of people who turn to us for care at one of our hundreds of locations across New York, New Jersey and Connecticut. Work with state-of-the-art technology and brilliant co-workers who share your passion for helping people feel their best. Join a dynamic health care organization and discover the meaning behind Caring. Connecting. Growing together. 

Optum in the tri-state region (formerly CareMount Medical, ProHEA LTH New York and Riverside Medical Group) offers an interconnected network that enables us to work collaboratively to better coordinate care among our doctors and care teams. Together, we offer you and your family access to more than 2,100 providers, representing 70 specialties, working in 360 medical practices and more than 55 urgent care locations across New York, New Jersey and Southern Connecticut. 

Work Schedule: 2:00 PM – 10:00 PM Sunday, 7:00 AM – 3:00 PM Monday, 2:00 PM – 10:00 PM Wednesday, Friday 7:00 AM – 10:00 PM.   37.5 hours/week. 3 8 hour shifts and 1 15 hour shift   

Primary Responsibilities:

• Greets patients, family members and guests with a friendly smile
• Assists patients with signing in and completing registration
• Enters and scans patient’s demographic and insurance information in Epic
• Verifies insurance eligibility and benefit information; informs patients of insurance benefits
• Collects co-payments and patient balances
• Answers incoming phone calls in a courteous and prompt manner; directs calls and takes messages
• Assists physician and clinical staff by coordinating follow up care for patients; schedules referral appointments for patients and obtains authorization for diagnostic testing
• Sends patient records to primary care physician
• Takes vital signs, performs EKGs and assists providers with patient care
• Prepares exam rooms for patients and documents patient encounters in Epic
• Performs lab testing and quality assurance
• Prepares and tracks specimens sent to lab
• Restocks and maintains inventory of exam rooms, lab and storage rooms
• Places outgoing phone calls to patients for follow up care and handles incoming phone calls from patients
• Assists with other tasks as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High school education or equivalent experience
• Customer service experience and solid computer skills 
• Experience with vital signs 
• Experience with basic lab testing, EKG and quality assurance

Preferred Qualifications:

• Associates Degree or some college coursework completed 
• Certification in Medical Assisting, EKG and phlebotomy, or EMT
• Epic experience 
• Medical office experience
• Urgent Care experience 
• Knowledge of insurance carriers and managed care plans 
• Bilingual 

New York Residents Only: The hourly range for this role is $16.00 to $28.27 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.