Field-Based Community Health Worker – Boston, MA Market

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together. 

As a Field-based Community Health Worker (CHW), you will act in a liaison role with Medicaid members to ensure appropriate care is accessed, as well as to provide home and social assessments and member education. CHW’s work in a team-based structure and spend approximately 75% of their time in the community engaging directly with members. Interest in learning to work with medically complex patients who may be experiencing significant addiction and/or behavioral health conditions is important for this role.

If you reside within a commutable distance of Suffolk County, MA market, you will have the flexibility to work remotely* as you take on some tough challenges. 

Primary Responsibilities: 

• Create a positive experience and relationship with the member
• Help member set goals and develop a care plan to achieve those goals 
• Proactively engage the member to manage their own health and healthcare 
• Support the member to improve their wellbeing by staying out of the hospital, and attend regular visits to their primary physician 
• As needed, help the member engage with mental health and substance use treatment
• Support the member to ensure access to member care needs, including SDOH needs
• Provide member education on community resources and benefits 
• Conduct post discharge activities from hospital facility and support connection to social services 
• Support member to engage in work or volunteer activities, if desired, and develop solider social supports through deeper connections with friends, family, and their community 
• Engage members face-to-face and/or telephonically to complete a comprehensive needs assessment 
• Develop and implement individualized, person-centered care plans inclusive of goals, opportunities and interventions aligned with a person’s readiness to change to support the best health and quality of life outcomes by meeting the member where they are

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications:  

• High School Diploma / GED (or higher) 
• 1+ years of experience with MS Office, including Word, Excel, and Outlook
• Able to comply with UHG Recruiting Policy and have a designated workspace with access to high-speed internet 
• Reside within the local community for 2+ years, with knowledge of culture and values of community and familiarity with the resources available in the community 
• Reside within a commutable distance of one of the following Counties: Bristol, Plymouth, Suffolk 
• Reliable transportation and the ability to travel within assigned territory to meet with members and providers, locally, approximately 75% of the time (mileage is reimbursed) 

Preferred Qualifications:

• Bachelor’s Degree (or higher) in a health-related field 
• CHW Accreditation
• Field based experience 
• Care management experience 
• Experience working in Managed Care
• Knowledge and/or experience with behavioral health or substance use disorders 
• Knowledge of Medicaid and/or Medicare population

Physical Requirements

• Ability to transition from office to field locations multiple times per day
• Ability to navigate multiple locations/terrains to visit employees, members and/or providers
• Ability to transport equipment to and from field locations needed for visits (ex. laptop, etc.)
• Ability to remain stationary for long periods of time to complete computer or tablet work duties

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy