Back to Meet Our People
Sam, Entrepreneur, Assistant Operations Manager
“Being an entrepreneur is similar to my work—both entail managing people and expectations. Owning my own business gives me a better understanding of the benefits of efficiency and motivation through coaching to be more effective at their jobs.”
When did you join UnitedHealth Group?
I began working at UnitedHealth Group in June of 2012.
What did you do before joining UnitedHealth Group?
I worked at Teletech as a Manager for 7 years.
What do you do in your role now?
I do monitoring and training of 21 employees on a daily basis. I oversee their productivity and coach them in their roles. Sixty percent of my time is spent on coaching.
What inspires you about working at UnitedHealth Group?
My agents inspire me. A thank you email from them after a day’s work warms my heart.
What is the culture like at UnitedHealth Group?
At UnitedHealth Group, there is a positive vibe and people are always smiling. We have a smooth work flow and my view on work has changed. I bring that positivity with me at the end the day.
How have you grown working at UnitedHealth Group?
The culture at UnitedHealth Group has affected me positively. Before I was not as friendly and now I smile more and even socialize with my employees outside of work. I bring that same attitude to my own business as well.
What is your favorite part of your job?
It’s working with our partners and learning from our cultural differences.
How did you become involved in the restaurant-bar business?
It’s been a lifelong dream. I really wanted to be a manager ever since I started college. My family and I talked about it and decided to open up a restaurant-bar. It’s a family business and I am part owner. It’s an experience for me and one I want to expand on as I look to open up my own salon in the future.
How does being an entrepreneur relate to your work?
Being an entrepreneur is similar to my work at UnitedHealth group in that they both entail managing people and expectations. Owning my own business gives me a better understanding of the value of time and money for the company. I am more aware of the benefits of efficiency and motivating my staff through coaching so they can be more effective at their jobs. If they are better at their jobs, it helps the company reach their goals.
What advice do you give to the people you work with?
I coach my team at work to not give up at the first sign of difficulty. They need to try to find solutions before saying they can’t fix something. Then if they come to me and say it can’t be done, they can show me they have at least tried to solve the problem.
What is one thing people don’t know about you?
I cry at sappy movies and let small things excite me.
What is your ideal weekend?
My idea of an ideal weekend is spending it with my family or fiancé. Even just a good movie makes me happy, or when we go out to eat as a family.
Who’s your role model?
My mom. She was home with us while we were young and she raised us well. We didn’t have a lot of money but she kept our family intact and my parents have a good relationship—which is rare nowadays. This has influenced me because I’m engaged and want to start a family of my own and my mother has taught me how to succeed at that.
What are you most proud of?
I’m most proud of the fact that I was able to finish my studies. With that, I was able to land a good job. My parents are so proud of this that whenever I receive an award, I always give it to them.
Would you rather stay in a luxury hotel or cabin?
I would stay at a luxury hotel because I have never stayed in one before. I bet the food would be something too.
What’s your favourite movie and why?
That movie, The Green Mile. It touched me and made me cry. There was no way that either the guards or the prisoner would win but they accepted it as part of life.
If you weren’t working today, what would you be doing?
Aside from sleeping, I would be working at my bar and doing payroll.