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UnitedHealthcare and Banner Health Network Collaborate to Improve Patient Care Management in Arizona

  • Nearly 50,000 Phoenix residents enrolled in UnitedHealthcare’s employer-sponsored health plan to benefit from improved care coordination and enhanced health services through Banner Health Network
  • Physician-led, patient-centric Accountable Care Organization (ACO) combines innovative, value-based performance incentives with advanced analytical tools and care management workflow to improve quality and outcomes for patients

PHOENIX (July 21, 2014)

Banner Health Network and UnitedHealthcare are launching an accountable care organization (ACO) initiative to provide improved care coordination and enhanced health services to nearly 50,000 UnitedHealthcare plan participants in the region.

Banner Health Network’s (BHN) partnership with UnitedHealthcare will help shift Arizona’s health care system from one based on volume of care to one that rewards quality and value. Banner Health Network and its affiliated physicians will manage all aspects of patients’ care, providing the right care in the right place at the right time. Primary care physicians in the ACO will receive regular patient updates, enabling them to monitor all of the care each patient is receiving, and to maintain all clinical information about each patient in a secure patient registry.

UnitedHealthcare employer-sponsored plan participants who are currently served by BHN’s care providers will not have to do anything differently to receive the benefits of this new model, which include enhanced care coordination and follow-up.

BHN includes 3,000 care providers and 15 hospitals. BHN was one of the first care provider networks in Arizona to adopt the principles of accountable care, and one of the original 32 organizations nationally selected by the Centers of Medicare & Medicaid Services (CMS) to demonstrate the Medicare Pioneer Accountable Care Model. BHN was one of the top performers among this select group in terms of achieved savings in the first year. Using the same technology, clinical models and engaged care providers, BHN has been able to adapt these value-based learnings to better serve people enrolled in commercial health plans, such as those of UnitedHealthcare.

“Banner Health Network is pleased to work with UnitedHealthcare to deliver value-based health care options for Arizona employers and their employees,” said Chuck Lehn, CEO, Banner Health Network. “We anticipate Banner Health Network’s 3,000 care providers will manage the care of more than 300,000 people who are enrolled in a variety of risk-based health plans. We use evidence-based guidelines to close gaps in care across our population. Yet, we also do not forget that each of our patients is unique and needs individual support to meet personal health goals.”

UnitedHealthcare and Banner Health Network will coordinate evidence-based care, ensuring that the primary care physicians, specialists and facilities are aligned with the Institute for Healthcare Improvement’s (IHI’s) “Triple Aim” objective: increase patient satisfaction, improve the health of the population and reduce the cost of health care.

Care providers will be eligible for payment incentives based on meaningful improvements in measures such as hospital readmission rates, disease management and prevention, patient safety and care delivery, as well as total cost savings and patient satisfaction.

“UnitedHealthcare continues to work with care providers statewide to help enhance health services and improve coordination of care for patients,” said Beth Soberg, president and CEO, UnitedHealthcare of Arizona. “We believe our accountable care collaboration with Banner Health Network will deliver enhanced quality, better outcomes and greater efficiency for our health plan customers in Arizona.”

This new ACO relationship is the latest in a series of partnerships UnitedHealthcare has launched in Arizona, all aimed at increasing quality and coordinated care. UnitedHealthcare recently announced similar arrangements with two other care provider networks in the Tucson and Phoenix areas.
Nationwide, more than $30 billion of UnitedHealthcare’s annual physician and hospital reimbursements are tied to accountable care programs, centers of excellence and performance-based programs. The company projects this will reach $65 billion by 2018. For more information about UnitedHealthcare’s accountable care initiatives, visit www.AccountableCareAnswers.com.

UnitedHealthcare serves 1.6 million people in Arizona with a care provider network of 78 hospitals and more than 14,000 physicians statewide.

About Banner Health Network
Banner Health Network (BHN) is designed to provide a highly-coordinated patient care experience for beneficiaries of government and private sector insurance plans. BHN is comprised of 3,000 Banner Health-affiliated providers, 13 Banner Health hospitals in Arizona's Maricopa County and a wide variety of other clinical services. With a population health management focus, and a highly developed health information management system, BHN seeks to provide high quality care, and an excellent member experience at an affordable price. Parent company, Banner Health, is one of the largest non-profit health systems in the country, with operations in seven states. To learn more, go to BannerHealthNetwork.com.

About UnitedHealthcare
UnitedHealthcare is dedicated to helping people nationwide live healthier lives by simplifying the health care experience, meeting consumer health and wellness needs, and sustaining trusted relationships with care providers. The company offers the full spectrum of health benefit programs for individuals, employers and Medicare and Medicaid beneficiaries, and contracts directly with 800,000 physicians and other health care professionals and 6,000 hospitals and other care facilities nationwide. UnitedHealthcare serves more than 45 million people in health benefits and is one of the businesses of UnitedHealth Group (NYSE: UNH), a diversified Fortune 50 health and well-being company.



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