Patient Support Specialist – Remote in Brewer, ME

If you are located within Brewer, ME, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges. 

Opportunities at Northern Light Health, in strategic partnership with Optum. Whether you are looking for a role in a clinical setting or supporting those who provide care, we have opportunities for you to make a difference in the lives of those we serve. As a statewide health care system in Maine, we work to personalize and streamline health care for our communities. If the place for you is at a large medical center, a rural community practice or home care, you will find it here. Join our compassionate culture, enjoy meaningful benefits, and discover the meaning behind: Caring. Connecting. Growing together.

This position is full-time (40 hours/week) Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am – 4:30pm EST. It may be necessary, given the business need, to work occasional overtime. Our office is located at Cianchette Bldg. 43 Whiting Hill Rd Brewer, Maine 04412

We offer 8 – 12 weeks of paid training. The hours during training will be 8:00am – 4:30pm EST, Monday – Friday. Training will be conducted onsite.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

• Actively participate in team huddles and meetings by way of sharing knowledge, requesting information, and recommending process improvements.
• Provides excellent customer service via first call resolution as frequently as possible.
• Advocate for patients regarding complaints or billing issues within the established policies and procedures of the department.
• Advises management of customer service issues which may require attention in a timely manner.
• Resolve assigned accounts in a timely and accurate manner, which maximizes reimbursement in compliance with the
• department’s policy and procedures.
• Research and accurately resolve outstanding patient balances in accordance with all departmental and system policies and procedures.
• Meet or exceed the EMHS performance standards as it relates to quality and productivity.
• Accurately schedule patient payment plans in accordance with internal policy guidelines.
• Work closely by way of problem solving with peers and leaders to address patient balance issues or changes that directly impact the accounts receivable.
• Ensure all functions related to customer service supports the team goals and objectives as well as EMHS’s financial performance objectives.
• Thoroughly understand the department’s key performance indicators.
• Advises management of payment variance issues which may require attention in a timely manner.
• Thoroughly understand the department’s key performance indicators.
• Maintain the knowledge of collection protocols, payer, regulatory policies and laws.
• Attend internal education sessions to enhance or gain new skills.
• Demonstrate departmental desire to provide community benefits by way of charitable events or contribution outside the four walls of the department

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED
• 6+ months of experience in a healthcare facility working with patients
• Basic Proficiency with Windows PC applications and Microsoft Office (create, edit, format Microsoft Word, Microsoft Excel, Microsoft PowerPoint)
  
• Must be 18 years of age OR older
• Ability to work full-time, Monday – Friday between 8:00am – 4:30pm EST including the flexibility to work occasional overtime given the business need
• Flu vaccination are an essential job function of this role. Candidates located in states that mandate Flu vaccination doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state, and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. 

Preferred Qualifications:

• 1+ years of experience in healthcare customer service
• Medical Terminology
• Previous work experience with Northern Light Health

Telecommuting Requirements:

• Reside within commutable distance to 43 Whiting Hill Rd, Brewer, Maine 04412
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

Soft Skills:

• Able to talk on the phone and type notes at the same time

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

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