Administrative Supervisor – Neurology

Opportunities with Reliant Medical Group, part of the Optum family of businesses. Join a community-based, multi-specialty, physician-led organization where you will work with talented peers on a common purpose: improving the quality, cost and experience of health care. Here, we focus on delivering the best patient care, rather than volume. Through innovation and superior care management, we support patients and your well-being as a team member. Join a team at the forefront of value-based care and discover the meaning behind Caring. Connecting. Growing together. 
 

The Administrative Supervisor manages the day-to-day operations of the Neurology Department to include mentoring and coaching four team members. They will supervise assigned employees and activities for the efficient administration of medical office activities. Coordinates a broad range of functions including patient billing, registration and scheduling, electronic medical record (EMR), budget, etc.  

Primary Responsibilities: 

• Supervises assigned personnel including performance evaluations, scheduling, orientation, and training.  Makes recommendations on employee hire, transfers, promotions, salary changes, discipline, terminations, and other similar actions
• Department scheduling to include templates/provider schedules
• Cash responsibilities, daily cash deposit
• Managing unauthorized referral report
• Monitor work ques to ensure tasks are completed in a timely manner
• Resolves grievances and other personnel problems within position responsibilities. Provides input based on observations related to counseling and disciplinary issues.  Implements corrective actions plans as required
• Provides effective direction, guidance, and leadership over the administrative staff for effective teamwork and motivation, and fosters the effective integration of efforts with clinic-wide initiatives
• Coordinates the assignment of tasks and helps resolve technical and operational problems.  Evaluates the impact of solutions to ensure goals are achieved
• Participates in the development and recommendation of the operating and capital budgets for the areas managed.  Manages activities to ensure financial goals met.  Monitors expenditures for compliance to approved budget.  Resolves discrepancies
• Plans, implements and evaluates the assigned staffing needs on a daily basis to adequately support patient care.  Assigns staff based upon patient needs, practice volume, staff qualifications and department policy
• Processes payroll for assigned staff following standard procedures.  Ensures time off and adjustments to time are accurately recorded in the payroll system.  Resolve discrepancies as required
• Ensures staff are trained and provided with updates on the EMR workflows as required
• Oversees the point of service collections and overdue balance processes.  Ensure standard process is followed.  Resolves discrepancies within position responsibilities
• Performs similar or related duties as required or directed

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications: 

• 3+ years of healthcare experience 
• Experience as a Senior Patient Service Specialist, Team Lead, Supervisor or Manager
• Proficiency with Microsoft Excel, Word, Outlook, etc.

Preferred Qualifications:  

• Proven knowledge of Electronic Medical Records (EMR)
• Proven knowledge of continues improvement tools (e.g., standard work, 5S, root cause analysis, etc.) 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.    

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. 

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.