Enrollment and Eligibility Representative – Indianapolis, IN

UMR, UnitedHealthcare’s third-party administrator (TPA) solution, is the nation’s largest TPA. When you work with UMR, what you do matters. It’s that simple . . . and it’s that rewarding.

In providing consumer – oriented health benefit plans to millions of people; our goal is to create higher quality care, lower costs and greater access to health care. Join us and you will be empowered to achieve new levels of excellence and make a profound and personal impact as you contribute to new innovations in a vital and complex system. Opportunities are endless for your career development and advancement within UMR due to our record-breaking growth.

Regardless of your role at UMR, the support you feel all around you will enable you to do what you do with energy, quality, and confidence. So, take the first step in what is sure to be a fast – paced and highly diversified career.

This position is full – time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00am – 7:00pm EST. It may be necessary, given the business need, to work occasional overtime and weekends. Our office is located at 7440 Woodland Drive, Indianapolis, IN. 

We offer 12 weeks of training. The hours of training will be aligned with your schedule. Training will be conducted on-site

Primary Responsibilities:

• Sending correspondence to members
• Reconciling reports
• Performing basic data entry functions with proficient PC skills including but not limited to Microsoft products and Quickbooks
• Analytical and Researching techniques
• Initiate and assist with developments / changes to increase or change quality and productivity
• Preparing, processing, and maintaining new member or group enrollments
• Responding to member eligibility or group questions & verify enrollment status
• Working with various types of member correspondence

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED OR equivalent experience
• Must be 18 years of age OR older
• 1+ years of experience in an office setting environment, using the telephone and computer as the primary instruments to perform job duties
• Experience with Microsoft Windows, including mouse and keyboard skills (data entry, open documents, save documents)
• Experience with Microsoft Office software applications including Microsoft Word (creating, editing, saving, and sharing documents), Microsoft Excel (creating, saving, editing, sharing files, and using formulas), and Microsoft Outlook (creating rules, using calendar, create, copy, edit, save, and send correspondence)
• Ability to work any 8-hour shift schedule between the hours of 7:00 AM – 7:00 PM  EST including the flexibility to work occasional overtime (optional) and weekends based on business need

Preferred Qualifications:

• 1+ years of experience in the finance / accounting area
• 1+ years of experience with working knowledge of QuickBooks
• Experience with reconciling bank accounts
• Experience of Taft – Hartley Administration

Soft Skills:

• Experience with working in a fast – paced multi – tasking environment

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

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