Field Based Community Health Worker – Maricopa / Pima County, AZ

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together. 

The Field Based Community Health Worker is responsible for assessment, planning and implementing care strategies that are individualized by patient and/or Community Organizations and directed toward the most appropriate, least restrictive level of care. They also Identify and initiate referrals for social service programs; including financial, psychosocial, community and state supportive services, and manage the care plan throughout the continuum of care as a single point of contact for the member. As a Field Based Community Health Worker (CHW), you will act in a liaison role with Community Organizations/members to ensure appropriate care is accessed as well as to provide home and social assessments and member education. The coordinator also addresses social determinant of health such as transportation, housing, and food access.

Schedule: Monday through Friday between the hours of 8:00 am to 5:00 pm Arizona Time Zone. This position is a field-based position with a home-based office. You will work from home when not in the field.

Location: Phoenix, Tucson, Chandler, Mesa, Tempe and surrounding communities in Arizona. Local travel up to 60% and mileage is reimbursed at current government rate.

If you reside in Phoenix, Tucson, Chandler, Mesa, Tempe and surrounding communities in Arizona, you’ll enjoy the flexibility to telecommute* as you take on some tough challenges. 

Primary Responsibilities:

• Create a positive experience and relationship with the member
• Keep the member out of the hospital by supporting regular visits to their primary physician
• Keep member actively engaged with their primary physician
• Support the member to ensure pick – up of their Rx
• Proactively engage the member to manage their care
• Provide member education
• Support transitions of care
• Help to keep members compliant with their care plans
• Partner with care team (community, providers, internal staff)
• Knowledge and continued learning of community cultures and values
• May conduct member assessments if needed
• Performs other duties as assigned

What are the reasons to consider working for UnitedHealth Group? Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at: http://uhg.hr/uhgbenefits

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 4+ years of community outreach work or volunteering experience
• 2+ years of experience working or volunteering within the Community Health setting in a field-based healthcare role
• 2+ years of experience working or volunteering within the local Community, with demonstrated knowledge of culture and values within the Community and familiarity with the resources available within the Community
• Intermediate computer proficiency including MS Word, Excel and Outlook and be able to use multiple web applications
• Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information (PHI)
• Live in a location that can receive an approved high-speed internet connection or leverage an existing high-speed internet
• Reside within a commutable distance to Pima and Maricopa Counties in Arizona
• Ability to travel locally approximately 60% of the time and up to 100 miles round trip with Reliable transportation, that will enable you to travel to client and/or patient sites within a designated area, with a current and non-restricted state of Arizona Driver’s License and State-required insurance

Preferred Qualifications:

• Community Health Worker (CHW) State course completion
• Licensed Practical Nurse (LPN), Certified Nursing Assistant/Home Health Aide, Certified Medical Assistant
• Experience with arranging community resources
• Experience with electronic charting
• Experience working in team-based care
• Knowledge of Medicaid population
• Background in managing populations with complex medical and behavioral needs
• Bilingual – Spanish

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy. 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.