Community Volunteer Coordinator

Opportunities at WellMed, part of the Optum family of businesses. We believe all patients are entitled to the highest level of medical care. Here, you will join a team who shares your passion for helping people achieve better health. With opportunities for physicians, clinical staff and non-patient-facing roles, you can make a difference with us as you discover the meaning behind Caring. Connecting. Growing together. 

The Community Health Worker (Promotor de Salud) delivers a WellMed model that plans/implements culturally sensitive and effective in-home family education services, while ensuring that services provided are in alignment with WellMed CARES.  

Position in this function is responsible for providing outreach education services as a health advocate and provide basic information regarding clinic and community services to promote clinic services and encourage visits. 

Primary Responsibilities:

• Engages members primarily face to face or over the phone to discuss their health
• Create a positive experience and relationship with the member
• Proactively engage the member to manage their own health and healthcare
• Support the member to improve their well-being by staying out of the hospital, and attend regular visits to their primary physician, via education, clinical resources, and/or membership follow-up
• Support the member to ensure pick – up of their prescriptions by providing education, quality compliance, and membership follow-up
• Provide member education on community resources and benefits
• Listen actively, communicate with empathy and gather information in a respectful manner
• Conduct outreach to encourage participation in health-related programs, services, and/or Providers
• Use methods that promote learning and positive behavior change
• Use a variety of interactive teaching and coaching methods for different learning styles
• Prepare and distribute education materials and present at community events
• Performs all other related duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED 
• 2+ years of experience within the community area 
• Proven ability to maintain and contribute to a safe working environment
• Proven ability to work with others as part of a team
• Texas driver’s license
• Ability to travel locally up to 75% of the time
• Currently resides in hiring City/County
• Bilingual (English/Spanish) (read, write, and speak)
• This position requires Tuberculosis screening as well as proof of immunity to Measles, Mumps, Rubella, Varicella, Tetanus, Diphtheria, and Pertussis through lab confirmation of immunity, documented evidence of vaccination, or a doctor’s diagnosis of disease

Preferred Qualifications:

• Current certification as Promotora/Community Health Worker by the State of Texas
• 2+ years of experience in the delivery of service that are resident-driven and work with families to address multiple issues in-home and/or community-based environment

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: Unitedhealth Group is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.   

Unitedhealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.