UX or CX Designer

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

As a UX Designer, you will work closely with various studio disciplines, design leadership, principle designers, strategists, product and business stakeholders to  create compelling UI/UX designs for various features and experiences.

Primary Responsibilities:

• Partner with senior designers, and create high quality experiences, deliverables such as flows, wire frames, story boards, interactive prototypes, etc.
• Take ownership on design execution on a set of features in a portfolio
• Review and QA experiences to ensure they are built as designed
• Comfort in ambiguity and changing user needs
• Effectively communicates (plans, approach &  progress/status of designs and design ideas)
• In collaboration with other designers and stakeholders, contribute to the design vision
• Engaged in the review processes for tech feasibility, A11y, legal reviews etc.
• Support our research teams in the design and fielding of research studies, then translate user needs and research findings into usable design improvements and/or new opportunities
• Continually advocate for the user and ensure there is a shared understanding of the problems we are solving (Be the voice of the user in prioritization, new products and features)
• Creating multiple designs options and testing or modifying based on user feedback (A/B testing, user testing, etc.)
• Demonstrates curiosity and growth mindset contributing to a product design environment that supports continuous learning and innovation
• Leverages best practice design principles and trends to contribute with insights and stellar user experiences
• Be a trusted design partner in a cross functional team (designers, engineers, product, researchers etc.), delivery designs on time and to the highest quality
• Collaborate and contribute reusable design components in partnership with Design System team
• Makes research and design decisions that takes into health equity considerations (including but not limited to: disability status, health literacy levels, demographics, cultural backgrounds, etc.) to improve healthcare access for all members
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• 2+ years of hands on experience with information architecture, interaction design, UX design or graphic design
• 2+ years incorporating user feedback in the design process (user research, NPS, Voice of the customer)
• 2+ years of experience with prominent industry design tools (Figma, Miro, Adobe Creative Suite, Sketch, Axure)
• 1+ years of experience building and/or utilizing personas to inform design decisions
• 1+ years of experience working in cross functional teams
• 1+ years of experience presenting to stakeholders
• Understanding of basic front end technologies such as HTML and CSS, and how does design comps translate to code
• Understanding of designing for Accessibility standards WCAG/508

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.