Associate Clinical Director – LMHC, LCSW, PsyD, PhD

Refresh Center, part of the Optum family of businesses is seeking a Associate Clinical Director to join our team in Tampa, FL. Optum is a clinician-led care organization that is changing the way clinicians work and live.

As a member of the Optum Behavioral Care Team, you’ll be an integral part of our vision to make healthcare better for everyone.

Explore opportunities at Optum Behavioral Care. We’re revolutionizing behavioral health care delivery for individuals, clinicians and the entire health care system. Together, we are bringing high-end medical service, compassionate care and industry leading solutions to our most vulnerable patient populations. Our holistic approach addresses the physical, mental and social needs of our patients wherever they may be – helping patients access and navigate care anytime and anywhere. We’re connecting care to create a seamless health journey for patients across care settings. Join our team, it’s your chance to improve the lives of millions while Caring. Connecting. Growing together.

The Site Leader, along with maintaining their own clinical productivity, is responsible for managing both the operational and clinical functions of their designated site or location. You will work closely with the Operations/Administrative Team and the Executive Director to ensure smooth and efficient operations.

If you are located in Tampa, FL, you will have the flexibility to work remotely*, as well as work in the office as you take on some tough challenges.

Primary Responsibilities:

• Culture:
  • Create and maintain a positive site environment: Foster positive energy, caring support, mutual trust, and respect by collaborating with the Executive Director and RVP of Operations
  • Nurture a culture of excellence: Act as a role model of professional and ethical practice, conduct staff recognition, and promote teamwork
  • Orientation and training: Schedule and conduct orientation to Athena and all clinic protocols/procedures for clinicians at the assigned location
  • Morale-building activities: Implement activities to create camaraderie among site staff and foster a sense of connection with the overall practice
  • Support clinician development: Provide consultation, mentoring, and guidance for professional growth
  • Customer service: Address and resolve issues promptly, providing appropriate feedback to involved clinicians and staff
• Productivity:
  • Balance best practices: Integrate clinical, technological, and business best practices
  • Communicate performance expectations: Set clear expectations for clinical quality, evidence-based treatment, documentation, and HIPAA compliance
  • Monitor office use and schedules: Ensure optimum space utilization and assist clinicians in meeting productivity goals by monitoring schedules and offering new slots for PAC promptly
  • Ensure compliance: Ensure clinicians adhere to the 48-hour note completion policy in Athena and support value-based contracts and clinical initiatives by communicating requirements and ensuring compliance
  • Identify staffing needs: Routinely communicate clinical staffing needs with the Executive Director
• Problem Solving:
  • Identify and resolve issues: Address clinical, administrative, staffing, and client matters independently and creatively, consulting with the Executive Director as needed
  • Provide support and consultation: Offer ongoing clinical case consultation, assist clinicians in meeting productivity goals, and provide technological training and troubleshooting
  • Manage complaints and feedback: Address internal and external customer complaints, providing feedback to involved individuals
  • Streamline processes: Seek opportunities to streamline administrative processes and work with administrative staff on implementation
  • Manage office space: Oversee the physical office space and communicate issues with the Executive Director
  • Other tasks: Perform additional duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Advanced degree (LMHC, LICSW, PsyD, PhD) in Mental Health
• Have worked as a leader in a healthcare/behavioral health, growth-oriented organization, for 1+ years

Preferred Qualifications:

• Proven solid relationship skills to grow and maintain relationships with any individual, irrespective of background and type of personality
• Proven solid leadership capability
• Proven solid written and verbal communication skills
• Proven ability to work with recent technological applications relating to daily tasks and ability to train staff on the use of the applications
• Proven solid detail-orientation
• Proven ability to perform multiple tasks simultaneously
• Proven reliable problem-solving ability
• Proven ability to build on the vision and be a positive force in developing the plan to get there
• Proven solid ethical standards and compassion

If the hired individual resides in Florida (office based or telecommuting) this position requires the AHCA Level II background check (fingerprinting) by the State of Florida for all clinicians that have direct face to face contact with members OR employees who will have access to confidential patient data and will require renewal every five years.

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. 

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.